Dental Front Desk Receptionist

The Medical / Dental Front Desk Receptionist is responsible for delivering exceptional customer service as the primary point of contact for patients entering the dental practice. This role manages patient check-in/check-out workflows, schedules appointments, verify insurance coverage, and maintains accurate electronic patient records while ensuring smooth daily practice operations.

• Key Responsibilities Greet patients warmly upon arrival, verify demographic details, and complete the check-in and check-out process.
• Schedule patient appointments accurately in accordance with provider availability and office scheduling guidelines.
• Answer multi-line phone systems, respond to inquiries, and triage messages or patient requests to the appropriate staff.
• Verify patient health/dental insurance coverage, collect copays, deductibles, and account balances at the time of service.
• Maintain accurate patient records within the Electronic Health Records (EHR) system while ensuring strict HIPAA compliance.
• Manage incoming and outgoing medical/dental records requests, faxes, and general office correspondence.
• Keep the reception and waiting areas clean, organized, and welcoming for patients.
• Support clinic management and staff with additional administrative duties as assigned.

• Preferred Education & Experience
• High school diploma or equivalent required.
• Minimum of one (1) year of medical or dental front desk/clinical office experience required.
• Experience with Electronic Health Records (EHR) systems and insurance verification processes.
• Basic computer proficiency, including Microsoft Office applications.
• Strong organizational and multitasking skills with high attention to detail.
• Effective problem-solving and decision-making abilities.
• Excellent verbal and written communication skills with a professional demeanor.
• Ability to always maintain strict confidentiality and professionalism.
• Physical Requirements
• Ability to sit at a desk and operate office equipment for extended periods.
• Ability to communicate effectively both verbally and in writing.