Workforce Analyst
Listed on 2026-10-10
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Business
Business Analyst
Ibex Limited in Charleston, WV seeks a Real Time Analyst to balance call center service levels and ensure contract obligations are met. You will monitor real-time volumes, coordinate scheduling, and support reporting to leaders.
You will analyze trends and manage agent profiles in CMS, while communicating performance updates and facilitating cross-functional decision making in a fast-paced environment.
As a Real-Time Workforce Analyst, you will play an important part at Ibex Limited in Charleston, WV, United States.
Step into the Real-Time Workforce Analyst role at Ibex Limited in Charleston, WV, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Charleston, WV, United States.
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