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Customer Service Rep Call Center / Support HelpDesk/Support Bilingual

Senior CSR Lead & Coach — Call Center Operations

Job in Charleston, Kanawha County, West Virginia, 25329, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
A leading federal services company based in West Virginia seeks a Senior Customer Service representative. This role involves coaching and supporting Customer Service Agents to meet program objectives and service agreements. Candidates should possess a High School Diploma and have at least 2 years of call center experience, along with leadership skills. The company provides competitive compensation, emphasizing dedication to diversity and equal employment opportunities.
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Position Requirements
10+ Years work experience
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