Senior CSM & AI Adoption Lead Premier Accounts
Listed on 2026-10-07
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Customer Service/HelpDesk
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IT/Tech
Relativity is seeking a Lead Customer Success Manager to own Premier-Tier accounts, drive AI adoption, and lead cross-functional teams. You will shape customer outcomes, coordinate with TAMs, Adoption Services, and executives to deliver measurable impact across complex relationships.
The role requires deep AI fluency, executive-level communication, and a track record of enterprise account leadership, renewal focus, and strategic guidance for legal-tech clients.
Our team is growing, and we are hiring a Senior CSM & AI Adoption Lead for Premier Accounts in Charleston, WV, United States.
Join Relativity and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Senior CSM & AI Adoption Lead for Premier Accounts role at Relativity, based in Charleston, WV, United States.
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