Senior CSM & AI Adoption Lead Premier Accounts

Relativity is seeking a Lead Customer Success Manager to own Premier-Tier accounts, drive AI adoption, and lead cross-functional teams. You will shape customer outcomes, coordinate with TAMs, Adoption Services, and executives to deliver measurable impact across complex relationships.

The role requires deep AI fluency, executive-level communication, and a track record of enterprise account leadership, renewal focus, and strategic guidance for legal-tech clients.

Our organisation is growing, and we are hiring a Senior CSM & AI Adoption Lead for Premier Accounts in Charleston, WV, United States.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Senior CSM & AI Adoption Lead for Premier Accounts role at Relativity, based in Charleston, WV, United States.

We are looking to fill the Senior CSM & AI Adoption Lead for Premier Accounts position at Relativity in Charleston, WV, United States.