Merchant Services Specialist-WV State Treasurer's Office-Kanawha

Merchant Services Specialist

Join the State of West Virginia as the Merchant Services Specialist in the West Virginia State Treasurer’s Office – Kanawha County.

Final date to receive applications:
January 19, 2026
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Salary: $45,000–$55,000. Full‑time, permanent, non‑exempt. Benefits are available to state employees.

Location:

Charleston, WV.

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Sales and Business Development

Industries:
Government Administration

Under general supervision, the Merchant Services Specialist assists the Director of Merchant Services in managing the WV State Treasurer’s Office online payment systems (EGov and WV Go‑Pay) and the merchant services contract, which provides credit‑card payment capabilities to state government agencies and spending units. The role supports payment processing and provides excellent customer service to entities utilizing the systems and to customers making payments through these systems.

• Assist state agencies and local government entities with setting up online payment services for their customers.
• Answer calls from state agencies and customers regarding credit‑card payments.
• Create new terminal IDs in the EGov system and generate accounting templates in wvOASIS.
• Add content to e‑Pay pages for agencies, boards, and schools with EGov agreements.
• Manage daily credit‑card payment transactions in EGov and WV Go‑Pay.
• Reconcile daily EGov deposit transactions.
• Compile and provide monthly invoices to state agencies and local governments for fees due to the WVSTO.
• Act as the point‑of‑contact for PCI Compliance and communicate with agencies as needed.
• Monitor Clover Rapid Comply for PCI compliance of state agencies.
• Monitor and update the mobile text‑alerts system for EGov and WV Go‑Pay during malfunctions.
• Process reversals, verify transactions and refunds through CardPointe and SNAP Pay, and provide authorization codes.
• Work on special projects as assigned.
• Generate and send a daily investment activity report to Banking Services Participant Accounting Department and Cash Accounting Department.
• Compile and save daily cash receipts and deposit reports from wvOASIS for reconciliation.
• Submit credit‑card dispute information to Huntington Merchant Services.

High‑school graduation or equivalent. Bachelor’s degree in accounting or finance preferred. One to two years related experience or training, or an equivalent combination of education and experience. Knowledge of the credit‑card payment industry or experience with wvOASIS is a plus.

• Knowledge of Microsoft Office and internal systems.
• Ability to present information in one‑on‑one and small‑group settings to external customers and internal staff.
• Ability to gather and compile data for financial reports.
• Excellent verbal and written communication skills.
• Ability to establish and maintain effective working relationships.
• Professional customer‑service skills.
• Ability to maintain records and prepare reports.

The State Treasurer’s Office provides equal opportunities to all employees and applicants for employment without regard to race, sex, color, religion, national origin, age, disability, veteran status, or any other factors made unlawful under federal and state laws. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Applicants have rights under the following Federal Employment Laws:
Family Medical Leave Act and Equal Employment Opportunity. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Note:

This job opportunity is not in the classified service and is not covered by the West Virginia Division of Personnel merit system. Interested persons must apply directly to the hiring agency as indicated above.