Front Desk Agent Inn Southridge

Join to apply for the Front Desk Agent Holiday Inn Southridge role at VP MANAGEMENT LLC
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This range is provided by VP MANAGEMENT LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$12.00/hr - $15.00/hr

The shift we are hiring for is a second and third shift split. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities. If you have a knack for customer service and experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon arrival and assign rooms.
• Provide information about our hotel, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with housekeeping staff to ensure rooms are clean, tidy and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
• Understanding of how travel planning websites operate, like Booking and Trip Advisor.
• Customer service attitude.
• Excellent communication and organizational skills.
• Degree in hotel management is a plus.

Job Type: Full-time

Pay:
From $12.00 per hour plus monthly bonus if goals are met.

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability