ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Consulting

Position: ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Consulting-Open Location

Service Now Financial Services Transformation Leader - Senior Manager - Tech Consulting-Open Location

EY invites you to apply for the role of Service Now Financial Services Transformation Leader – Senior Manager – Tech Consulting (Open Location).

Location:

Anywhere in Country. Join EY to shape your future with confidence and help build a better working world.

Opportunity

You will lead Service Now transformation teams in a rapidly growing area of the business. This client-facing role offers opportunities to drive client relationships, showcase leadership, and grow consulting, technical and team leadership skills.

Your

Key Responsibilities

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program/project management, ensuring all objectives are met.
• Develop resource plans and budgets for engagements, manage engagement economics effectively.
• Lead, mentor and develop multi-disciplinary teams of 10+ resources, including offshore consultants, developers and testers.
• Provide assurance to leadership on timelines, costs, and quality.
• Lead end-to-end Service Now implementations for financial services clients across applications and product suites.
• Support sales activities alongside EY pursuit teams: develop proposals, engagement estimates, and participate in sales presentations.
• Lead and develop transformation strategies, roadmap, solution architectures, and business cases.
• Act as engagement or workstream lead across design, configuration/development, testing, deployment phases of Service Now ITOM/CMDB projects.
• Build and foster client relationships to demonstrate the value of EY services.
• Provide guidance and industry leading practice expertise for Service Now service management implementations across business functions.
• Contribute insights to strategic roadmaps and lead client process design sessions and workshops with functional and business process subject matter experts.
• Manage 2-3 engagements with high-level oversight and risk/issue management.
• Drive creation of sector-focused offerings aligned with Service Now industry workflows.
• Create high-quality deliverables and project artifacts.

Skills And Attributes For Success

• Strong technical expertise and interpersonal skills.
• Excellent business acumen, decision-making, conflict resolution.
• Ability to build and foster client relationships.
• Exceptional soft skills: executive communication, adaptability, problem solving, teamwork, dependability, organization.
• Experience leading teams and supervising others.
• Capable of managing 2-3 engagements and mentoring multi-disciplinary teams.
• Valid U.S. driver’s license and ability to travel up to 60%.

Service Now Certifications (Minimum 3 of the following required)

• Service Now Certified Implementation Specialist – Vulnerability Response
• Service Now Certified Implementation Specialist – Hardware Asset Management
• Service Now Certified Implementation Specialist – Discovery
• Service Now Certified Implementation Specialist – CSM
• Service Now Certified Implementation Specialist – Service Mapping

• Service Now Certified Systems Administrator (CSA)
• Service Now Certified Application Developer (CAD)

Education & Experience

• Bachelor’s degree required (4-year);
  Master’s degree preferred.
• 5–7 years of relevant Service Now implementation experience.
• Proven architectural leadership in Service Now with deep sector experience in financial services (Banking & Capital Markets, Insurance, or Wealth & Asset Management).
• 5+ years of Big 4 or equivalent consulting experience.

Ideal Additions

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Certified Implementation Specialist – ITOM, HAM, or SAM.
• Experience in Service Now AI solutions (Now Assist, Agentic, AI Control Tower).
• Experience in performance analytics and reporting (certifications are a plus).
• Experience in Employee Center, Legal Service Delivery, and Workplace Service Delivery (certifications are a plus).

What We Look For

Intellectually curious analysts with passion for innovative growth, excellent communication and negotiation skills, and the ability to articulate big ideas to senior leaders without technical backgrounds. Thrives in a dynamic,…