ServiceNow - Strategic Portfolio Management; SPM Manager - Tech Cons

Service Now - Strategic Portfolio Management (SPM) Manager – Tech Consulting – Open Location

Location:

Anywhere in Country

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Service Now Consulting Manager – Strategic Portfolio Management (SPM)

In the digital economy, upgrading outdated processes, systems and information is vital – but can be a risky investment. Some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a Service Now Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome the biggest creative and technical challenges.

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, where you’ll showcase your ability to motivate and develop your team and establish new client relationships. You will grow your consulting and team leadership skills, build relationships, and gain experiences that will define your career.

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading work streams from planning through execution and closure.

• Act as a lead across all aspects of a Service Now SPM project.
• Ability to manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore resources.
• Ability to build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
• Provide guidance and industry leading practice expertise for Service Now SPM process implementations.
• Analyze a company’s people, process, and technology capabilities, provide recommendations and contribute insights to strategic roadmaps.
• Lead client process and design sessions and facilitate requirements workshops.
• Experience in waterfall and agile delivery models, including planning, status reporting, budgets and risk and issue logs.
• Support pre‑sales efforts including creating proposals and estimates.
• Create high quality deliverables and project artifacts.

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 4‑6 years of relevant Service Now SPM project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Service Now Certified Implementation Specialist – Strategic Portfolio Management.
• 5+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Service Now Certified Implementation Specialist – ITSM or Data Foundations.
• Performance analytics and reporting experience – certifications are a plus.
• Experience in Service Now’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).

• A comprehensive compensation and benefits package with performance‑based rewards and recognition. Salary ranges: $142,600‑$261,500 (U.S.). New York, Washington, CA ranges specified.
• Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• A hybrid model where most external, client‑serving roles work together in person 40‑60% of the time.
• Flexible vacation policy based on personal circumstances and paid holidays, winter/summer breaks, personal/family care, and other leaves.

Are you ready to shape your future with confidence? Apply today.

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