ServiceNow - IT Service Management; ITSM - Senior - Tech Consulting
Listed on 2025-12-27
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IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, IT Business Analyst
Service Now - IT Service Management (ITSM) - Senior - Tech Consulting
Location: Anywhere in Country
Join EY as a Service Now Senior Consultant in our technology consulting practice. You will lead Service Now transformation teams, drive client relationships, mentor multidisciplinary teams, and help clients realize efficient, agile solutions across IT service management domains.
Key Responsibilities- Interact with business stakeholders to evaluate models and processes.
- Analyze implemented technology solutions to verify they meet requirements.
- Collaborate with technical teams to design and deliver system architecture solutions.
- Lead client process and design sessions; facilitate requirements workshops.
- Support waterfall and agile delivery activities (planning, status reporting, budgets, risk/logs).
- Create high‑quality deliverables and project artifacts.
- Travel regularly to client sites as needed.
- Workstream lead for all stages of Service Now ITSM projects—design, configuration/development, testing, deployment.
- Manage and mentor a team of 3–5 resources, including offshore contributors.
- Provide guidance on process implementations and technology transformation.
- Analyze organization capabilities and recommend best practices for strategic roadmaps.
- Advise on CMDB and ITOM connectivity to ITSM.
- Facilitate workshops and client sessions.
- Experience with waterfall and agile delivery.
- High‑quality deliverables production.
- Bachelor’s degree in Computer Science, Information Systems Management, Engineering or related field.
- 2–4 years of Service Now ITSM project experience.
- Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
- Minimum one of the following:
Service Now Certified Implementation Specialist – ITSM. - 3 + years in Big 4 or equivalent consulting.
- Excellent soft skills: communication, adaptability, problem‑solving, teamwork, relationship building, dependability, organization.
- Experience leading teams and supervising others.
- Valid U.S. driver’s license.
- Ability to travel for client needs.
- Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
- Performance analytics and reporting experience.
- Service Now Certified Implementation Specialist – Data Foundations, HAM, or SAM.
- Experience with Service Now AI solutions (Now Assist, Agentic, AI Control Tower).
- Competitive base salary: $102,500–$187,900 (U.S.) with adjustments by location.
- Comprehensive benefits: medical, dental, pension, 401(k), and paid time off.
- Hybrid work model: 40–60 % on‑site with external client roles.
- Flexibility in vacation time.
- Professional growth through world‑class experiences and global network.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities.
ApplicationEY accepts applications on an ongoing basis. If you are located in California, additional information is available upon request.
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