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Learning Design Lead - AI

Job in Charleston, Kanawha County, West Virginia, 25329, USA
Listing for: Humana Inc
Full Time position
Listed on 2026-01-02
Job specializations:
  • IT/Tech
    Technical Writer
Salary/Wage Range or Industry Benchmark: 94900 - 130500 USD Yearly USD 94900.00 130500.00 YEAR
Job Description & How to Apply Below

Become a part of our caring community and help us put health first

The AI Learning Design Lead plays a critical role in designing, developing, and delivering strategic learning experiences that support Human's AI initiatives. This role operates with a high degree of independence and collaborates across teams to ensure alignment between business goals and learning outcomes.

The Learning Design Lead analyzes content, organizes content, designs solutions, and writes storyboards, scripts, performance support, mobile learning and manuals. Analyzes learning needs and partners with subject matter experts to provide input for course content. Writes effective learning objectives and coordinates performance assessments to measure training effectiveness. Ensures course materials are current and relevant to training needs. Tracks and analyzes the training programs effectiveness by examining learner's satisfaction levels, proficiency testing, and job performance improvement.

Provides instruction and guidance to Facilitators. Knows how to use social media and collaborative tools to facilitate learning. Plans, organizes, and develops training curriculum, materials, job performance aids and programs to meet specific training needs. Uses consultative skills to commit projects and conduct needs analysis with clients to determine whether learning solutions are necessary or relevant. Advises executives to develop functional strategies (often segment specific) on matters of significance.

Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Use your skills to make an impact Program Leadership & Stakeholder Engagement
  • Serves as the primary point of contact for all AI Learning Program stakeholders, including executives, HR, and external partners
  • Partners with the Associate Director to represent the program in executive forums, to define and provide updates on roadmap, measurement rubrics, learning prioritization, and scaling strategies.
  • Partners with the appropriate communications personnel to deliver program
    -related communication(s) to the relevant stakeholders
  • Develop program timelines including milestones and KPIs to regularly report progress to stakeholders
  • Lead and develop a high-performing team, including both direct and indirect reports, fostering collaboration, accountability, and alignment with organizational goals.
Operations & Vendor Management
  • Respond to inquiries from the AI learning mailbox, ensuring timely and professional communication.
  • Manage vendor relationships to ensure our program has what it needs to succeed
Budget & Reporting
  • Own the full lifecycle of the AI Learning program budget, from creation to tracking and burn management.
  • Lead all reporting efforts, including project plans, OKRs, executive reporting, including dashboards, and Steering Committee updates
Event Management
  • Oversee the planning and execution of all AI Learning events, ensuring high-quality experiences that reflect the program’s values.
  • Coordinate with supporting teams while maintaining accountability for successful delivery.
Documentation and Governance
  • Maintain strong documentation practices to ensure transparency, continuity, and informed decision-making.
  • Develop and manage program governance materials, including committee operating guidance and program documentation
  • Coordinate with supporting people and teams while maintaining accountability for successful delivery.
Required Qualifications
  • Bachelor’s degree in instructional design, learning design or similar (or equivalent work experience).
  • 4+ years of experience in leading corporate learning programs.
  • 2+ years of experience leading corporate AI or emerging technology training.
  • Proven experience managing cross-functional projects with executive visibility.
  • Experience owning and managing program budgets, including forecasting and tracking spend.
  • Exceptional written and verbal communication skills, with the ability to engage and influence executive stakeholders.
  • Experience leading communications…
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