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Senior CX Programs Lead, B2C & Retention
Job in
Charleston, Kanawha County, West Virginia, 25329, USA
Listed on 2026-01-02
Listing for:
Coinbase
Full Time
position Listed on 2026-01-02
Job specializations:
-
IT/Tech
Data Analyst
Job Description & How to Apply Below
A leading cryptocurrency company based in Charleston, WV is seeking an experienced professional to manage the Coinbase One customer experience. This role involves analyzing customer interactions and improving processes to ensure high satisfaction rates. Candidates should have over 5 years of relevant experience in CX program or project management. Excellent communication and stakeholder management skills are essential. The position supports in-person collaboration, emphasizing accountability and innovation in a rapidly evolving financial landscape.
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Position Requirements
10+ Years
work experience
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