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IT Support HelpDesk/Support Technical Support Systems Administrator

1st-Line IT Support & Incident Management Lead

Job in Charleston, Kanawha County, West Virginia, 25329, USA
Listing for: Coforge
Full Time position
Listed on 2026-01-07
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading IT services provider is seeking a Service Desk Analyst. This full-time position involves ensuring timely resolution of IT Service Desk calls while delivering exceptional customer service. Candidates should have 3-4 years of experience in IT support, possess strong communication and analytical skills, and have knowledge in ITSM processes along with tools like Active Directory and Service Now. The role operates within a mid-senior level capacity and offers a chance to enhance customer experiences in the IT support landscape.
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