Technical Product Operations Specialist IV Job Charleston area,West Virginia USA,IT/Tech

Responsibilities

Support program execution strategies across multiple products and platforms
Launch new programs and initiatives, accelerate delivery, and improve product quality and outcomes through technical and programmatic solutions
Write, troubleshoot, and optimize advanced SQL queries to collect, transform, and analyze data from multiple sources
Use CTEs, window functions, joins, aggregations, and data transformations to answer complex product and operational questions
Identify trends, patterns, risks, and insights that inform product strategy and business decisions
Build and maintain dashboards, reports, and visualizations using Google Sheets, Tableau, Looker, or similar tools
Develop reporting solutions that support timely and informed stakeholder decision making
Use AI agents and AI assisted tools to accelerate data analysis, automate repetitive tasks, and prototype technical solutions
Proactively identify program risks and develop data backed mitigation strategies
Communicate findings, recommendations, rationale, and program updates clearly to technical and nontechnical stakeholders
Manage multiple concurrent work streams while maintaining strong organization, quality, and attention to detail
Strengthen relationships across product, engineering, legal, operations, and other cross functional teams
Anticipate roadblocks, break complex problems into manageable components, and drive solutions through structured analysis
Create detailed process documentation, technical requirements, and step by step operational guidance

Minimum Qualifications

8 or more years of relevant experience in strategy, operations, consulting, program management, technical product operations, or a related field
Demonstrated experience managing multiple complex work streams independently
Advanced SQL proficiency, including CTEs, window functions, joins, aggregations, and data transformations
Experience using data to identify problems, evaluate options, and influence product or business decisions
Experience with AI agents, generative AI tools, or AI assisted workflows
Ability to create, test, and refine prompts and AI enabled processes to accelerate work
Expert level proficiency with Google Workspace, particularly Google Sheets
Experience creating complex formulas, pivot tables, automated workflows, reports, and detailed documentation
Strong critical thinking and structured problem solving skills
Ability to anticipate program risks and develop practical, data supported solutions
Strong written and verbal communication skills
Proven time management, prioritization, and organizational abilities
Self directed approach with the ability to take initiative and move projects forward with limited supervision
Ability and willingness to quickly learn new technologies, tools, systems, and business domains

Preferred Qualifications

Previous experience supporting product operations within a large scale technology platform
Product operations experience within safety, integrity, regulatory, quality, or user and business operations
Experience with VS Code or a similar development environment
Experience with vibe coding, AI assisted code generation, or low code and no code prototyping
Experience developing dashboards and visualizations in Tableau, Looker, or similar platforms
Familiarity with data pipelines, ETL processes, and data infrastructure concepts
Experience working with engineering teams to define technical specifications and requirements
Experience in quality assurance, triage operations, ML validation, AI validation, or product testing
Experience developing and implementing manual and automated testing strategies

Key Competencies

Analytical Problem Solving Uses relevant data, structured analysis, and critical thinking to develop logical solutions.…