Supervisor, Field Operations

Supervisor, Field Operations

American Water is seeking a Supervisor, Field Operations to manage day‑to‑day water and wastewater field services in compliance with company policies, procedures, and all applicable governmental laws and regulations.

• Assist with preparing and controlling local construction, operations, and maintenance within established budget limitations.
• Ensure local water and/or wastewater operations meet the required standards and are in compliance with regulatory targets.
• Supervise the implementation of standards, targets, policies, and plans to ensure ongoing operational efficiency, effectiveness, and profitability.
• Maintain operational integrity in quality, environment, reliability, health, safety, and security.
• Develop and direct cost‑effective solutions to meet customers’ expectations and technical requirements while encouraging best practice and innovation throughout all operational areas.
• Implement effective reporting processes and provide analysis and support for reports, budgets, and business plans.
• Foster the coaching and development of employees, including idea generation, within functional areas.
• Develop and implement effective people‑management policies and practices (e.g., time and attendance, workforce management) and ensure resources are appropriately deployed.
• Reinforce the importance of developing a diverse workforce.
• Support the Business Development function in operational analysis, pricing, and integration of water and wastewater business opportunities in regulated and non‑regulated markets.
• Collaborate with other functional leads to mitigate business risks.
• Implement effective communications at all levels of operations to enhance flexibility to changing business environments.
• Contribute to open and honest work environments by listening, providing constructive feedback, and sharing relevant knowledge and information across the team and broader business.

• Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business, including applicable requirements and trends.
• Knowledge of company policies and procedures and management theories, practices, and trends, with expert knowledge of process and operational areas.

• 2‑year or 4‑year degree in an operational discipline, management, or related technical discipline, or equivalent experience.
• 3‑5 years of experience supervising operational areas and managing and meeting performance targets, or equivalent experience in a Field Services role.

• Develops Talent
• Drives Engagement
• Decision Quality
• Plans, Aligns, & Directs
• Prioritizes & Role Models Safety
• Self‑Awareness

Location:

Charleston, WV

Employment Type:

Full‑time