Operations Manager

Overview

Operations Manager role at Elevated Facility Services, part of APi Group. Elevated is the fastest-growing independent elevator services provider in the nation, with operations across 58 markets in 22 states and more than 500 locations globally. We are focused on leadership development, professional growth, and delivering exceptional service backed by APi Group's infrastructure.

• Supervise Route and Repair Technicians, provide direction and training, and communicate company policies, procedures, and objectives
• Administer the company safety program, perform safety audits as needed, and emphasize safety to all employees
• Visit job sites to perform quality audits, ensuring route work is completed efficiently and cost-effectively
• Identify issues that could affect the overall reliability of customer equipment
• Use company financial reporting to review route performance and callbacks; make changes to improve profitability
• Provide technical input to sales on scope of work and materials needed to bid repair work, including labor and material costs
• Enforce the Cancellation Reduction Program
• Collaborate with the branch manager and service sales managers to address customer needs
• Maintain up-to-date knowledge of federal, state, and local elevator industry code requirements
• Stay familiar with industry products by reviewing equipment updates and supplier goods
• Administer parts program for contract service and repair to meet budget expectations and customer satisfaction
• Manage the elevator repair process to ensure repairs are completed efficiently and cost-effectively
• Other duties assigned by the Branch Manager

• Thorough knowledge of the elevator industry and general management methods within the elevator industry
• Bachelor's degree (or substantial management/industry experience) or two years' experience managing a branch department; or an equivalent combination of education and experience
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a variety of technical instructions in mathematical or diagram form and manage multiple variables

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Facilities Services

Location:

Charleston, WV

Salary range: $ - $