Case Manager

Job Details:

Job Location:

Michael Avenue
- Charleston, WV 25312, Position Type:
Full Time, Education Level: 4 Year Degree, Salary Range: $24.66 Hourly,

Travel Percentage :
Up to 25%,

Job Shift: Day, Job Category:
Nonprofit
- Social Services,

Prestera Health Services is devoted to serving our communities by inspiring hope and growth to achieve wellness.

The Case Manager will provide support through coordinating a variety of services for consumers. Case Managers are responsible for identifying, advocating, linking, and providing crisis services.

• Conducts interviews with consumers and their legal guardians, as indicated, to collect information need to complete a psychosocial assessment.
• Works with consumers and other treatment team members following assessment and identification of needs to develop a service/treatment plan within identified time frame.
• Provides supportive intervention services to consumers, assisting them with practicing skills learned in therapy and making effective use of resources.
• Schedules service/treatment plan reviews at designated time frames to review consumer progress and amend the plan as needed.
• Assesses and reassesses consumer needs by utilizing various screening and assessment tools.
• Reviews consumer treatment goals and collaborates with other treatment team members.
• Provides targeted case management services to consumers who qualify, if in need.
• Assures that pertinent consumer information is shared with other treatment team members to promote quality care.
• Engages and communicates effectively with consumers and their families/legal guardians, and all team members.
• Collaborates and plans effectively to access the needed supports and services for each consumer and family served by working with agencies and organizations in a community.
• Schedules appointments and assures all parties have relevant consents and information needed.
• Prepares and maintains case records, letters, reports and forms, performs case follow-up and closing, and performs other administrative tasks within established guidelines/time frames.
• Works with consumers to promote a positive sense of self-worth and independence.
• Organizes and conducts support groups for consumers as directed.
• Advocates for consumers and their families by attending MDT’s, court hearings, IEP/SAT meetings, etc.
• Utilizes technology provided in order to perform job efficiently and effectively.
• Arranges for consumer transportation to appointments as needed.
• Ensures that quality customer services are provided and documented appropriately per policy; utilizes consumer satisfaction surveys with individuals in the program.
• Maintains a working knowledge of Prestera policies and procedures, and other regulatory bodies governing Prestera’s service delivery, documents according to policies and protocols.
• Provides crisis assessment, intervention and develops crisis safety plans as indicated.
• Attends all center meetings/trainings as assigned.
• Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.
• Participates in other functional work by participating in related projects, as applicable and directed by Center leadership.

No direct supervisory responsibilities are required.

• Experience or passion to work population served.
• Possesses a valid driver's license.
• Knowledge of community resources preferred.
• Ability to learn, navigate, and work daily in the EHR system effectively.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• Possess strong written and verbal communication skills in conjunction with strong time management and organizational skills.
• Ability to take initiative, complete tasks with workflows and be creative in day-to-day interactions.
• Proficient in Microsoft Office applications, especially Microsoft Word.
• Must be able to lift up to 10 lbs.

Bachelor’s degree in social service or related field.