Principal Solution Engineer

The Principal Solutions Engineer is a force multiplier for the Services & Support Solutions organization. Rather than delivering one project at a time, you build the intellectual property, reference architectures, and productized accelerators that allow every Services consultant, Support engineer, and delivery Partner to move faster, deliver more consistently, and achieve better customer outcomes at scale.

This is a hands-on-keyboard principal role modeled on the capabilities of a Forward Deployed Engineer and Solutions Engineer, adapted to embed repeatable, AI-enabled delivery capability directly into our Services, Support, and Partner solutions. You will deploy alongside our most strategic customers across regulated and complex industries — federal/government/public sector, manufacturing, financial services, and healthcare — to solve the hardest deployment problems once, then convert those solutions into reusable assets the entire organization can run.

Your mandate is to productize solutions for repeatable AI-delivery: designing the automations, agents, playbooks, and templates that turn bespoke expertise into scalable, outcome-based offerings — and ensuring customer outcomes are achieved in the real-world context of each deployment.

• Design, build, and deploy reusable intellectual property for customer deployments (implementation accelerators, configuration templates, integration patterns, and AI agents/workflows) that compress delivery time and raise quality across the Services organization.

• Prototype and build proofs-of-concept and production-grade solution accelerators hands-on — personally building the automations, scripts, and AI-enabled workflows that others will reuse, rather than only specifying them.

• Support translating emerging Cornerstone product capabilities — including new AI features — into productized, outcome-based delivery patterns that can be repeated across customers and industries.

• Establish reference architectures and solution blueprints that define “the right way” to deploy Cornerstone in complex, regulated environments.

• Convert bespoke, high-effort delivery work into fixed, repeatable, productized offerings that scale delivery capacity without linearly scaling headcount.

• Embed AI into delivery workflows — designing agentic and automated approaches that augment consultants and support capacity and accelerate customer training-model adoption.

• Define and maintain the delivery frameworks, playbooks, and infrastructure templates that codify best practices and make them the default across teams.

• Measure the effectiveness of deployed IP — tracking adoption, cycle-time reduction, quality, and outcome impact — and iterate the assets based on field results.

• Embed best practices across Professional Services delivery teams, ensuring standardized, high-quality execution on complex, high-profile engagements.

• Enable Support and Technical Account Management teams by building diagnostic tooling, resolution playbooks, and self-serve assets that improve post-go-live adoption and time-to-resolution.

• Mature the GSI / Partner Center of Excellence by productizing partner-led delivery frameworks — equipping GSIs and delivery partners to scale capacity while maintaining delivery quality and recurring-revenue integrity.

• Serve as the joint Product–Services architecture liaison, feeding field-tested IP and deployment learnings back into the product roadmap and influencing how new capabilities are built for deployability.

• Deploy alongside strategic customers on the most complex, critical deployments — ensuring solutions are…