Senior Practice Assistant

Senior Clinic/Practice Assistant

Join our team as a Senior Clinic/Practice Assistant and help keep a busy clinical practice running smoothly. In this non-patient-care role, you will combine advanced administrative expertise, strong customer service, and day-to-day team support to create an efficient, welcoming experience for patients and colleagues.

Responsibilities

• Coordinate appointments, respond to routine inquiries, and support patient check-in and check-out.
• Process billing forms, scan documents into the patient medical record/LMR, and accept co-payments when required.
• Serve as a "Super User" for scheduling, registration, and billing systems; train and assist team members.
• Handle advanced scheduling functions, which may include surgical scheduling and schedule changes or blocking.
• Provide functional guidance to Office and Practice Assistants and, with the Supervisor, help oversee daily staff activities.
• Screen and route messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

• High school diploma or equivalent required; experience cannot be substituted for this requirement.
• Three to five years of office experience required.
• Bilingual Spanish required.
• Advanced Microsoft Outlook, Word, Excel, and PowerPoint skills, along with strong knowledge of office operations and procedures.
• Clear written and verbal communication, sound judgment, and confidence handling non-routine calls and routine issue resolution.
• Strong organization, time management, proofreading, and editing skills, with the ability to manage multiple priorities and follow established protocols.

Additional Job Details (if applicable)

• Schedule:
  
  Monday–Friday, 8:30 a.m.–5:00 p.m., with possible Monday and Wednesday evenings and a Saturday rotation
• Primary location: 15–33 Tufts Street, North End Waterfront Health, Boston.
• Coverage:
  Occasional support for the North End Vision department may be required.

Benefits That Support You

• Medical, dental, and vision insurance
• Tuition reimbursement and generous paid time off
• 50% off MBTA passes
• Childcare resources and emergency backup care
• 403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity options
• Exclusive discounts on entertainment, recreation, museums, sporting events, and more