Customer Service Tech

Customer Service Tech | The Shyft Group, Inc. | Charlotte, MI (SV)

Regular Employee | Salary Exempt

As the Customer Service Technician for Spartan® RV Chassis (an Aebi Schmidt Group brand) based in Charlotte, MI, you will be responsible for answering incoming calls from end users, service centers, dealers, and original equipment manufacturers (OEMs).

You will also partner with service centers to complete repairs by providing instruction, negotiating and approving labor time and rates, and ordering and shipping parts in a timely manner.

• Answer incoming calls with professionalism and courtesy
• Resolve service questions related to maintenance, operation, and warranty
• Assist service centers and technicians with field service and warranty matters, including troubleshooting
• Facilitate appropriate course of action for product repair
• Partner cross-functionally to solve problems affecting OEMS, dealers, service centers, and end-users
• Arrange for remote service work or towing for a product that may be disabled
• Utilize the ERP system to track case information and establish warranty direction
• Analyze and authorize charges for work conducted by service centers
• Process warranty part orders and Return Material Authorizations (RMAs)
• Process campaigns and recalls and maintain the Technical Service Bulletins

• 3+ years of expertise in customer service, customer relations, and mechanical and/or electrical troubleshooting
• History of excellent attendance
• Commitment to providing excellent customer support
• Versatile, flexible, and the willingness to work within constantly changing priorities
• Proficient in Microsoft Office 365
• Sound judgment with the ability to make timely, and sometimes difficult, decisions
• Organizational, problem-solving, and analytical skills

Our people are our greatest asset, and your success is our success! That’s why we provide comprehensive benefits that support your health, financial security, and work-life balance—so you can thrive both personally and professionally.

• Health & Wellness: Medical, Dental, Vision, HSA/FSA, Wellness Plan
• Financial Security: 401(k) with match, Disability, Life Insurance
• Work/Life & Growth: Educational Reimbursement, EAP, Dependent Care

At The Shyft Group, we don’t just offer benefits—we invest in your well‑being. Join us and experience the difference!

The Shyft Group is the North American leader in specialty vehicles, including last‑mile delivery vans, work trucks, and motorhome chassis. Our 10 brands—Utilimaster® ,Blue Arc™ ,Royal® Truck Body ,Dura Mag® ,Magnum® ,Strobes-R-Us® ,Spartan® RV Chassis ,Red Diamond™ ,Builtmore™ ,and Independent Truck Upfitters™ —are powered by 3,000+ team members across the U.S. and Canada. Backed by 50 years of innovation and a supportive, entrepreneurial culture, we’re leading the way in electrification and proudly ranked among Fortune’s 100 Fastest Growing Companies.

The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable federal, state, or local law.

If you have a disability and would like to request an accommodation in order to apply, please email us at

Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details.

E-Verify Notice U.S. Right to Work Notice.

Even if you're not ready to submit your application, we encourage you to join our Talent Community. We'll stay in touch so you can learn more about life at Shyft, the work we do, and future opportunities.