Specialist Technical Support

Join to apply for the Specialist Technical Support role at REV Group, Inc
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REV Group, Inc (NYSE: REVG) is a leading manufacturer of specialty vehicles, including custom emergency response vehicles, ambulances, fire trucks, terminal trucks, and recreational vehicles. With over 5,000 employees, REV Group continues to innovate and provide reliable products for both the fire & emergency and recreation markets.

The Customer Service Technician position is responsible for answering incoming calls from end users, service centers, dealers, and original equipment manufacturers (OEMs). The role works with service centers to complete repairs by providing instruction, approving and negotiating labor time and rates, and ordering and shipping parts in a timely manner for Spartan Fire’s various product lines, including chassis, body, and aerial.

• Communicate with all customers (internal and external) with professionalism and courtesy
• Maintain composure in all situations
• Resolve service questions related to maintenance, operation, service center locations, warranty, and roadside assistance
• Actively participate in the resolution of field service and warranty matters, including troubleshooting with service centers and technicians
• Facilitate appropriate course of action for product repair
• Coordinate the timely resolution of problems affecting OEMs, dealers, service centers, and end‑users
• Arrange for remote service work or towing for a disabled product
• Collect, document, and follow up with information/cases in the ERP system
• Communicate with cross‑functional teams (manufacturing, engineering, materials, purchasing, sales, etc.) and OEMs to resolve issues
• Authorize and analyze charges for work conducted by service centers
• Gather and analyze case information to recommend and establish warranty direction
• Provide feedback and case support to supplier charge‑back contact
• Process warranty part orders and RMAs
• Represent Spartan at vendor, supplier, OEM, factory, and trade show events as requested
• Make monetary and procedural decisions within company guidelines to assist customers and avoid escalations
• Be aware of how your performance impacts Spartan’s financial bottom line and reputation
• Process campaigns, recalls, and TSBs as assigned
• Solve complex problems with minimal assistance
• Other tasks as assigned

• Associate’s or technical degree in a related field preferred
• 0–2 years of experience in customer service, customer relations, and mechanical/electrical troubleshooting
• Possess, or be willing to obtain:
• Commercial Driver’s License, Class B
• ASE – Medium/Heavy Duty Truck certifications
• Bilingual skills preferred
• Excellent attendance
• Commitment to providing excellent customer support
• Strong and consistent attention to detail
• Self‑motivated with the ability to stay on task
• Versatile, flexible, and willing to work within constantly changing priorities
• Creative and innovative team player
• Intermediate computer skills required
• Proficient in Microsoft Office Suite
• Capable of comprehensive listening (understanding the message(s) that is being communicated)
• Proven knowledge (or ability to quickly learn) of Spartan’s products and components—mechanical and electrical
• Sound judgment with the ability to make timely, and sometimes difficult, decisions
• Able to effectively prioritize and execute tasks in a high‑pressure environment
• Strong:
• Communication skills, verbal and written
• Negotiation skills
• Organizational, problem‑solving, and analytical skills
• Willing to:
• Maintain a flexible and extended work schedule as needed to accomplish objectives

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran’s status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.

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