Service Technician

SUMMARY

The Service Technician-HDT position is responsible for completing consistent, quality service repairs to company’s vehicles such as truck and emergency response bodies and chassis, motorhome chassis, and specialty vehicles.

• Complete consistent and quality service repairs on company’s vehicles such as truck and emergency response bodies and chassis, motorhome chassis, and specialty vehicles.
• Document cause and corrections for all repairs.
• Learn and retain skills and practices needed to complete assigned duties.
• Effectively communicate with customers, providing updates to repairs and answering any relevant technical questions, as requested.
• Read and follow detailed operator instructions, installation drawings, blueprints, etcetera, as required by a particular area.
• Apply feedback or instructions from Supervisor, as needed.
• Complete proper forms and documentation.
• Self-check work and inspect prior processes.
• Use basic hand, electric, cordless, and pneumatic tools, as required.
• Maintain a clean and safe work area.
• Support 5S in work area.
• Communicate with cross-functional teams (manufacturing, engineering, materials, purchasing, sales, etcetera) to resolve issues.
• Work in proximity with customers, dealers, and OEMs, as needed.
• Solve complex problems with minimal assistance.
• Complete reports for travel expenses, as needed.
• Other duties as assigned.

• Minimum of five years in a service shop environment preferred.
• Possess a CDL, or be willing to obtain.
• Possess State of Michigan Heavy Duty Truck (HDT) certifications and ASE HDT Repair Certifications (T2 to T8), or be willing to obtain.
• Strong and consistent attention to detail.
• Self-motivated with the ability to stay on task.
• Capable of comprehensive listening (understanding the message(s) that is being communicated).
• Basic computer skills are required.
• Improve self / area / company (including pursuing additional training, if needed).
• Develop a working knowledge of Spartan’s systems (example: AS/400).
• Accumulate tools and equipment required to perform assigned tasks.