Billing Specialist – Charlotte, NC

This position is responsible for billing end clients for services and fees for performance of duty. The Billing Specialist will review cases to determine which fees can be billed based on pre-defined criteria, by client.

The Billing Specialist ensures billing is completed in accordance to company and state compliance requirements, client SLA (Service Level Agreement); while meeting company performance goals associated with accuracy, timing, and overall productivity.

In addition, this position monitors and reports risk associated with billing issues, discrepancies, invoice submissions failures, and other pertinent information, and takes appropriate action to notify management to minimize risk to the company.

• Log into daily billing queues and applicable platforms to review and submit invoices.
• Answer inbound phone calls daily.
• Check and respond to client emails for respective clients within one business day of email receipt; some inquiries require faster response time due to compliance requirements.
• Ensure billing tasks are completed according to SOP, are accurate, and are billed according to client SLA.
• Maintains company and client documentation and records related to billing.
• Fosters a positive and motivating work environment through effective communication and collaboration, while maintaining flexibility and professionalism.
• Contributes to company growth and profitability by ensuring their performance meets company goals and KPIs.

• 2 years of Billing or Revenue cycle experience
• Approaches work with a detail oriented and problem solving focus
• Strong interpersonal and organizational skills with an emphasis in written and oral communication
• Self-starter with a professional “can-do” attitude.
• Strong attention to detail
• Microsoft Office (Outlook, Excel, and Word) proficiency required; including Excel filters and sorting
• Capable of identifying, resolving, or escalating problems with urgency
• Ability to work overtime as needed

Job Type:

Full-time

• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Charlotte, NC 28262:
  Relocate before starting work (Required)

Work Location:

• Hybrid in Charlotte, NC 28262

Resolvion is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

This job overview is to serve as a guide. Nothing in this summary changes or is intended to change the at-will relationship with the company. Employment at-will means that an employee or the Company may terminate the employment relationship at any time, for any reason or no reason at all, with or without notice.

If you are interested in applying for this position, please submit your resume to .