Account Receivable Analyst

Account Receivable Analyst

Location: Charlotte NC (Onsite)

Duration: 6 Months Contract (With Higher Possibilities of Extension or Conversion)

Shift Details: Monday - Friday; 7:00 am - 4:00 pm or 8:00 am - 5:00 pm (flexible; In Office)

Pay Rate: $21.63 / hr on W2

Comments on role:
Bilingual is a plus. Strong excel skills (v-look up), analytical, problem solving, and reconciliation. Strong organizational and communication skills.

Responsible for the daily monitoring, cash and collection management of a dedicated portfolio of customers. Improve the overall status of customer accounts by communicating with internal and external customers to increase cash flow and reduce risk by resolving root cause issues impacting customer payment.

• Review assigned customer accounts, sending statements to customers, establish collaborate communication.
• Responsible for the resolution and management of outstanding invoices and delinquent accounts. Works directly with customers to negotiate payment terms consistent with company practices. Interacts with sales support, customer service, and accounts receivable in reconciling accounts. Serves as the escalation point for customer payment disputes and makes recommendations for write-offs, account adjustments and reconciliation. Audits and analyzes aging reports, tracking collection efforts and may initiate outside collection approach for unresolved delinquent accounts.
• Resolve and collect overdue account balances and payment discrepancies through research, communication and follow up with customers and/or sales teams.
• Partner with leadership to make recommendations on account management strategies.
• Research invoices for billing accuracy; audit and collaborate with internal business partners to correct disputed invoices.
• Determine root cause of disputes, report process deficiencies and recommend & execute needed improvements.
• Respond to customer inquiries in a timely manner; maintain departmental productivity goals.
• Maintain customer contacts in collections tool.
• Research, validate, and submit customer refunds, internal write off requests, cash application offset requests.
• Properly document all collection activity in the AR system.

• This Job has no people manager responsibilities.

• Minimum Required
  
  Education:
  
  High school diploma or general education degree (GED)
• Minimum
  
  Required Experience:
  
  
  • 1-year related experience in freight transportation, logistics or accounting
  • Solid ability to interpret contracts and research data to determine the root cause of issues.

• 1–3-year experience billing, commercial account receivable experience, or cash applications
• Bachelor's degree or equivalent related work or military experience
• Advanced computer skills with an emphasis on Microsoft Office (Excel)
• Excellent organizational skills with the ability to multitask and prioritize work to meet company and departmental goals.
• Excellent verbal and written communication skills, including a professional appearance and demeanor, excellent phone etiquette and a good vocabulary.

• Analytical
  
  Skills:
  
  
  • Identifies and resolves problems.
  • Demonstrates attention to detail.
  • Demonstrates strong math aptitude.
  • Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.
  • Strong aptitude for understanding and analyzing large amounts of data from multiple sources.
  • Produces unambiguous, comprehensive, and accurate interpretations.
• Communication
  
  Skills:
  
  
  • Writes clearly and informatively. Edits work for spelling and grammar.
  • Presents organized and thorough information and data appropriate for intended audience.
  • Excellent negotiation skills to deal effectively with individuals and groups within and outside the organization.
  • Utilizes variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures.
• Time Management
  
  Skills:
  
  
  • Demonstrates follow-up skills.
  • Provides timely and professional support to all internal/external customers and vendors.
  • Prioritizes regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within an established time frame.
• Other:
  • Self-motivated.
  • Team-oriented. Consults with Team members and management as needed to complete assigned responsibilities.
  • Works with minimal supervision.
  • Establishes and maintains effective, collaborative work relationships both internally and externally.
  • Maintains strict confidentiality.
• Technical
  
  Competencies:
  
  
  • Basic Computer
    
    Skills:
    
    
    • Basic knowledge of Windows applications and Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint.
    • Accurately inputs information into and retrieves from the computer.
    • Quickly learns and achieves proficiency in new software applications as needed.
    • Demonstrates ability to create complex formulas in MS Excel; create queries in company…