Portal Billing

Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 3,000 team members and 115+ entrepreneurial brands, each empowered to think big, move fast, and bring innovative ideas to life.

At FCG, we believe in the power of partnership and entrepreneurship. We work collaboratively across our brands to drive growth, unlock new opportunities, and deliver real impact for our customers, combining local expertise with national strength.

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We are seeking a highly organized and customer-focused Portal Billing Specialist to join our Shared Services Accounts Receivable team in Charlotte, NC. This role is responsible for managing the complete lifecycle of portal-billed invoices—from invoice submission through payment resolution.

The ideal candidate will have prior experience working with customer billing portals and online invoicing platforms and be comfortable managing invoices through the complete billing lifecycle, from submission through payment resolution. This position plays a critical role in supporting cash flow by ensuring invoices are successfully submitted, payment obstacles are resolved, and outstanding balances are actively managed.

• Submit customer invoices, credit memos, and supporting documentation through customer billing portals.
• Manage portal-billed accounts from invoice submission through payment collection.
• Monitor customer portals to ensure invoices are successfully received, accepted, and processed.
• Investigate and resolve invoice rejections, billing discrepancies, portal issues, and payment delays.
• Proactively communicate with customers regarding outstanding invoices, portal requirements, and payment status.
• Partner with Sales, Customer Service, Collections, and other internal teams to resolve issues impacting payment.
• Document customer communications, account activity, and invoice status within company systems.
• Maintain portal tracking logs and departmental reporting tools.
• Monitor assigned accounts, prioritize outstanding balances, and proactively follow up on past due invoices.
• Escalate unresolved issues in accordance with departmental procedures.
• Identify opportunities to improve portal billing processes and reduce payment delays.
• Deliver exceptional customer service while maintaining strong relationships with internal and external stakeholders.

• High school diploma or GED required;
  Associate’s or Bachelor’s degree preferred.
• Minimum of 2 years of experience in Accounts Receivable, Billing, Collections, or a related business function.
• Experience with customer billing portals and online invoice submission processes, including managing invoice uploads, resolving portal rejections, and navigating customer-specific billing requirements.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Proficiency with Microsoft Office, including Excel and Outlook.

• Experience with Prophet 21 (P21) or similar ERP software.
• Experience in a Shared Services or B2B environment.
• Experience supporting industrial distribution/manufacturing

• Strong attention to detail and accountability.
• A proactive approach to problem solving and customer service.
• Ability to work independently while managing a high-volume workload.
• Excellent communication and relationship-building skills.

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