Support Coordinator

At Whaley we know people are vital to our success. We offer a competitive salary and generous benefits including:

• Medical, Dental, and Vision
• Continuing Education
• 401k & Profit Sharing
• Paid Holidays & Vacation
• Short-Term Disability
• Long-Term Disability Insurance (company paid)
• Life Insurance (company paid)

The Support Coordinator is responsible for meeting the daily, weekly and monthly support/administrative needs of the branch location.

• Answer high volume of incoming customer calls.
• Open service orders as needed in the computer system.
• Assist with dispatching duties as needed.
• Close service orders for billing upon completion of order using the computer system.
• Assist in resolving customer problems/complaints.
• Check parts in and out of inventory at the branch location to ensure accurate inventory control.
• Insure return of warranty parts to corporate warranty department.
• Ship and receive parts and equipment for the branch.
• Keep parts stock clean and organized.
• Generate accurate purchase orders for parts to corporate office and outside vendors.
• Perform perpetual inventory as required and assist in annual inventory.
• Run daily and monthly reports. Submit reports as required to corporate office.
• Perform other duties as required.

• Two (2) or more years of experience as a Customer Support / Administrative Assistant with a service-oriented business.
• Previous experience working with parts inventory is a plus.

• Strong Windows-based computer skills including Microsoft Word, Excel, and Access.
• Strong work ethic.
• Strong organizational skills.
• Good customer service skills.
• Ability to handle multiple tasks simultaneously.
• Positive Attitude.

Find your next favorite work home!! Visit the 'Whaley Careers' and grow with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.