Admin Support Assistant

Administrative Support Assistant – Child Support Services

The Department of Community Resources

Please apply by:12/30/2025

“Follow Your Calling, Find Your Career”

Hiring Range: $20.00 - $26.61/hr This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity considerations, including an assessment of the applicant’s salary history and qualifications compared to the market rate and job requirements.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, an inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better. Join us and build an exceptional experience for yourself, and a better working world for all.

The Department of Community Resources (DCR) through its Community Resource Center supports the core departments of Mecklenburg County Health and Human Services (HHS) by integrating subject‑matter experts from each core department with community partners who provide services to County residents in our HHS Community Resource Center. DCR also administers Child Support Services, Unified Workforce Development programs, and Integrated Health and Human Services Mail Services.

Perform routine administrative, clerical and technical work. This position, under general supervision, is responsible for general administrative functions of variety and specialization in a department.

430 Stitt Road
Charlotte, NC 28213

• Provide administrative support to internal departmental staff
• Respond to inquiries and resolve administrative issues that may arise
• Prepare written correspondence such as memos, forms and emails
• Create, maintain, organize and enter information into databases and use various computer applications
• Operate office equipment, fax machines, copiers, or phone systems and arrange for needed repairs
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
• Operate mail systems and coordinate the flow of information, internally or externally
• Schedule, confirm and maintain meetings, events, and schedules
• Compose, type, and distribute information such as meeting notes, agendas, and general information

Mecklenburg County Department of Community Resources:
Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism.

Experience: Minimum of two years of administrative experience

Education: High School Diploma or equivalent

Combination of relevant education and relevant experience accepted?:
Yes

• May require a valid North Carolina or South Carolina Driver's License
• May require County Driving Privileges
• May require an Annual Motor Vehicle Record (MVR) check

• Strong customer service skills
• Strong data entry skills
• Strong communication skills and Microsoft office skills

Knowledge of

• Administrative and clerical procedures and systems using various computer applications, managing files and records
• Principles and processes for providing customer and employee services
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Skills

• Customer service
• Coordination and organization
• Judgement and decision making
• Time management

Abilities

• Adaptability:
  Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Building Customer Loyalty:
  Effectively meeting customer…