Customer Service Representative

At Colibri Group, culture is at the heart of everything we do. Our values

Love, Joy, Boldness, Teamwork, and Curiosity guide how we work together, support our customers, and make a difference in the communities we serve.

Colibri Group is a leader in online professional education, serving more than one million learners each year across a family of trusted education brands. Our Real Estate education business helps aspiring and current real estate professionals meet licensing requirements, build their skills, and move forward in their careers through accessible, high-quality education.

We’re looking for aCustomer Service Representative, Real Estate Operations to help create a smooth, accurate, and supportive experience for students throughout their real estate education and licensing journey.

This is a fully onsite position and requires working in our Charlotte office five days per week. Our office is 14815 Ballantyne Village Way #270, Charlotte, NC 28277

This is an individual contributor role responsible for student communications, course and exam administration, regulatory reporting, and day-to-day program coordination. You’ll serve as an important connection point between students, instructors, sponsors, regulatory agencies, and internal teams while helping ensure programs run efficiently and in accordance with state licensing requirements.

We’re looking for someone who is highly organized, service-oriented, and comfortable managing a lot of moving pieces. You should be equally comfortable helping a student understand their next steps, tracking deadlines, maintaining accurate records, coordinating course and exam requirements, and following an issue through to resolution.

• Support students throughout Pre-Licensing and Post-Licensing programs, including welcome communications, course requirements, exam information, deadlines, retake procedures, and next steps toward licensure
• Coordinate course and exam administration across classroom, livestream, and online programs, including tracking completion, verifying exam eligibility, processing results, and maintaining required documentation
• Maintain accurate student records and prepare required course, completion, enrollment, and pass/fail reporting for state regulatory agencies
• Serve as a day-to-day operational partner to instructors by providing rosters, student progress information, course results, and administrative support
• Coordinate Continuing Education sponsorship activities, including communications, scheduling, logistics, and participation tracking for external partners
• Help coordinate career expos, networking opportunities, and student engagement events, including registrations, communications, vendors, employers, and event logistics
• Maintain operational trackers and reporting while identifying opportunities to improve processes, accuracy, efficiency, compliance, and the overall student experience

• 2+ years of experience in customer service, education administration, program coordination, operations, or a related environment
• Strong organizational skills and the ability to manage multiple priorities, deadlines, and detailed processes at the same time
• A high level of attention to detail and a demonstrated commitment to accurate documentation and recordkeeping
• Strong written and verbal communication skills, with the ability to provide clear, helpful information to students, instructors, partners, and internal teams
• Comfort working with data, spreadsheets, tracking systems, and operational reporting
• The ability to identify issues, research discrepancies, and follow through to resolution in a fast-moving environment
• An associate degree or an equivalent combination of education and relevant professional…