Administrative Specialist

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

The Administrative Specialist position provides administrative and clerical support to professional and specialty staff within the Charlotte District Office. The role performs essential operational tasks including data entry, claims processing, file creation, and generating authorizations while ensuring accurate and timely information flow. It supports internal and external customers through written and verbal correspondence with consumers, vendors, visitors, and agency staff. This position also delivers general office functions such as phone coverage, mail distribution, visitor reception, and equipment check‑in.

Additionally, the role provides basic technical assistance for computers, software applications, and office equipment.

• Enter and retrieve data in agency systems to support case documentation and service delivery workflows.
• Create service authorizations and process claims in accordance with program standards and established procedures.
• Set up and maintain case files to ensure accurate, organized, and compliant recordkeeping.
• Correspond with consumers, vendors, visitors, and staff through written and verbal communication to support program operations.
• Order aids, appliances, assistive technology, and other equipment needed for consumer services.
• Provide general office support, including answering phones, greeting visitors, distributing mail, and preparing materials.
• Check in equipment and ensure proper routing or storage according to office protocols.
• Operate and support use of general office machinery, including printers, fax machines, and computers.
• Provide basic technical assistance with software programs and office equipment troubleshooting.
• Perform additional administrative tasks as assigned to maintain smooth daily operations.

Salary Grade Range: $39,244.00 - $68,679.00. Recruitment Range: $39,244.00 - $41,078.00.

Applicants now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Proven proficient use of general office equipment, including printers, scanners, multi-line phone systems, and fax machines, in support of daily administrative operations.
• Experienced in applying intermediate computer skills to navigate software programs, enter data, retrieve records, and troubleshoot routine technical issues.
• Documented experience in delivering high-quality customer service through clear, professional interactions with consumers, vendors, visitors, and internal staff.
• Reliable execution of administrative tasks such as mail distribution, document preparation, and file management within a high-volume office environment.
• Effective management of time-sensitive clerical workflows, including claims processing, case file setup, and documentation tracking, with strong attention to detail.

The Posting Will Close At 11:59 P.M. The Night Before The End Date.

• Sedentary work:
  Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry,…