Lead Field Branch Administrator

Location:

Charlotte,NC,United States
Job

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don’t just become part of our success story;

you help shape the future and continue ourrich legacy that started back in 1874.

• Leadership & Administrative Oversight
  • Provide leadership, guidance, and training to Field Branch Administrators (FBAs) and Senior FBAs within the territory.
  • Ensure consistent execution of administrative processes across branches by collaborating with other LFBAs and centralized support teams.
  • Act as a liaison between branch administrators and corporate functions to resolve issues and drive communication.
  • Support onboarding and training of new FBAs, including process education and system utilization.
  • Ensure adequate administrative coverage during absences and vacancies.
  • Identify subject matter experts and maintain resources for the admin population.
  • Participate in process improvement initiatives and support quality and compliance efforts.
• Billing, AR/AP & Financial Operations
  • Manage accounts receivable functions, including invoice retrieval, revisions, statements of account (SOAs), cash application, and payment tracking.
  • Oversee billing processes (T&M, ESM), including credits, cancellations, re-bills, and digital billing updates.
  • Review billing accuracy to ensure completeness, including customer authorization and proper documentation.
  • Support collections efforts and participate in collection-related calls.
  • Process accounts payable activities, including vendor payments, utilities, and miscellaneous purchases.
  • Create and manage purchase orders, goods receipts, and invoice workflows.
  • Process Kofax check requests and Concur expense reports.
  • Support certified payroll processing
• Customer Account & Contract Management
  • Maintain customer account data including contact updates, billing details, and automated work ticket settings.
  • Manage contract files (digital and paper), ensuring accessibility and accuracy.
  • Provide contract documentation to internal stakeholders.
  • Handle invoice adjustments, billing inquiries, and account maintenance updates.
  • Request certificates of insurance and manage compliance documentation.
• Field Operations & Equipment Management
  • Maintain equipment data integrity, including functional locations, naming conventions, and correction of data inconsistencies.
  • Support NI–EI turnover processes, including technician assignments and NPS initiation.
  • Coordinate inspections, permits, and regulatory compliance activities (e.g., Massachusetts permits, state scheduling, customer notifications).
  • Maintain schedules and support field documentation through SAP and related systems.
  • Communicate with field teams regarding schedules, service updates, and customer requirements.
• HR Administration & Employee Support
  • Support IUEC-related processes including onboarding, requisitions, job changes, terminations, and pay rate updates.
  • Maintain employee records and ensure system accuracy for reporting relationships.
  • Process and manage employee forms (drug screenings, tax forms, 401(k), PPE authorizations, etc.).
  • Support compliance activities including I-9 processing and record maintenance.
  • Assist employees and technicians with payroll, scheduling, and administrative inquiries.
• Procurement, Vendor & Fleet Management
  • Manage vendor setup, onboarding, and ongoing vendor relationships.
  • Administer purchasing activities including PPE,…