Mailroom Clerk ^ Inter

Mailroom Clerk – Lockbox & Payment Processing

Location:

Charlotte, NC 28217 Worksite: 5130 Parkway Plaza Boulevard, Charlotte, NC Pay Rate: $19.00 per hour

Schedule:

Monday–Friday, 9:30 AM–6:00 PM

Hours:

40 hours per week Work Arrangement:
Onsite Openings: 1

We are seeking a dependable, detail-oriented Mailroom Clerk to support high-volume mailroom and lockbox payment processing operations in Charlotte, NC.

This position is responsible for receiving, sorting, scanning, and distributing incoming mail; preparing outgoing packages; operating mailroom equipment; and assisting with payment processing and document imaging.

The ideal candidate has previous mailroom, shipping and receiving, document processing, or production experience and is comfortable working in a fast-paced, deadline-driven environment.

This role supports financial operations and requires accuracy, organization, and the ability to meet established productivity and quality standards.

This is a temporary-to-permanent opportunity for a candidate who demonstrates strong performance and reliability.

• Receive, sort, scan, and distribute incoming mail and packages accurately and efficiently.
• Process incoming Priority Mail, Certified Mail, Express Mail, UPS, and Fed Ex shipments.
• Organize and distribute mail to processing teams.
• Prepare, inspect, and package outgoing mail and shipments.
• Create shipping labels using Fed Ex and UPS applications.
• Ensure outgoing mail and packages are prepared accurately and meet daily processing deadlines.
• Maintain an organized and efficient mailroom operation.

• Operate automated mail sorting and opening equipment.
• Perform basic cleaning and routine maintenance of mailroom machinery.
• Identify equipment issues and escalate service needs to management.
• Support efficient equipment operation to maintain daily production requirements.
• Follow established operating procedures and safety guidelines.

• Assist with processing customer payments according to established client business rules.
• Support payment capture activities and review rejected items before outgoing mail is finalized.
• Perform document scanning using high-speed scanning equipment.
• Prepare financial documents for imaging and processing.
• Maintain accuracy when handling payment-related information.
• Assist with other lockbox processing functions as needed.

• Perform quality checks on outgoing mail, packages, and processed documents.
• Meet established production deadlines and client Service Level Agreement (SLA) requirements.
• Identify and report processing errors or discrepancies.
• Follow detailed written and verbal instructions.
• Support training and cross-training activities as needed.
• Assist with additional mailroom and production responsibilities as assigned.

• Must be at least 18 years of age.
• Experience working in a fast-paced, deadline-driven environment.
• Ability to meet established productivity and quality standards.
• Strong attention to detail and accuracy.
• Good organizational, problem-solving, and communication skills.
• Ability to follow written and verbal instructions.
• Basic computer proficiency.
• Familiarity with standard office equipment, including computers, telephones, fax machines, and adding machines.
• Ability to perform repetitive hand movements and physical mail-handling tasks.
• Ability to sit, stand, or walk for extended periods.
• Ability to bend, twist, turn, and lift up to 30 pounds.