HNS Code Enforcement Administrative Specialist

Charlotte Housing & Neighborhood Services Secretary

Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

Housing & Neighborhood Services focuses on creating vibrant, diverse neighborhoods through the delivery of five major service areas:
Community Engagement, Code Enforcement, Housing Services, Char Meck
311, and the Office of Youth Opportunities.

Major

Duties and Responsibilities:

• Support the Code Enforcement division by providing administrative support for the vehicle towing process and nuisance abatement processes.
• Support Code Enforcement Division by performing various administrative tasks, including housing case creation and processes.
• Point of contact for lis pendens, vehicle towing and nuisance abatement invoice processing. Back up for Senior OA when coverage is needed. Provides support for special teams and projects.
• Assists administrative superiors by screening calls, visitors, and mail, answers or refers inquiries and complaints to appropriate persons, and processes confidential matters.
• Compiles, prepares, or assists in the preparation of a variety of data, including letters, memoranda, reports, and minutes. Also composes letters and drafts resolutions and other correspondence.
• Maintains a variety of files, records, and inventories. Devises new office procedures and methods.
• Reconciliation of Emerald complaints with the CIA database to ensure all complaints are interfaced and addressed appropriately.
• Complete contract and invoice entries, including requests for check/requisition entry and invoice processing.
• Facilitates Nuisance Appeal Hearings.
• Provide back up to Housing Appeals Board appeals.
• Performs related duties as required.

Knowledge, Skills & Abilities:

• Thorough knowledge of business English, spelling, punctuation, and arithmetic.
• Through knowledge of the code enforcement processes for all disciplines
• Proficiency with Microsoft Office tools
• Considerable knowledge of the principles and methods of office management and other modern office procedures, systems, and equipment.
• Ability to keep complex records, to assemble and organize complex data, and to prepare reports from such records.
• Ability to work independently on responsible and confidential administrative assignments and secretarial tasks.
• Ability to type accurately and rapidly and to compose effective and accurate correspondence.

Preferred Qualifications:

• Completed coursework in business or administrative subjects.
• Bilingual skills (Spanish/English) preferred but not required.

Minimum Qualifications:

Requires a high school diploma or equivalent along with one year of experience or an associate's degree, plus proficiency with Microsoft Office.

Conditions of Employment:

The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The…