Service Technician

Overview

Hendrick Honda (South Blvd)

Location:

8901 South Boulevard, Charlotte, North Carolina 28273

Summary: Responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work.

• Examines customer vehicles.
• Identifies necessary vehicle repairs and maintenance.
• Estimates cost of repairs.
• Performs vehicle repairs and maintenance.
• Documents services performed.
• Performs services efficiently and according to dealership guidelines.
• Follows dealership and manufacturer service guidelines.
• Requests necessary parts.
• Effectively utilizes available technologies to enhance customer experience.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in the company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

• High School Diploma (required)
• GED (not required)
• Associate Degree (not required)
• Bachelor Degree (not required)
• Master Degree (not required)
• Doctorate Degree (not required)
• Automotive field of study (preferred)
• Accounting, Business, Human Resources, Information Technology (not required except where specified)
• 5+ years of work experience (preferred; 5+ years indicated as current requirement)

• Thorough knowledge of automotive parts and systems.
• Demonstrable mechanical skills and knowledge.
• Technical training or commensurate technical experience required.
• Valid Driver’s License.
• Certified/senior technician with respective manufacturer (preferred).
• State inspection/emissions license required by State.
• All required manufacturer fundamental training and/or NAPA training provided by HAG.
• Meets and/or exceeds manufacturer requirements for ASE tests.
• Completed manufacturer training to perform warranty repairs/recalls, PDI’s, maintenance, and minor repairs.

• Basic computer skills to utilize timekeeping system and to learn parts department computer inventory and ordering system.
• Ability to understand and follow instructions; communicate effectively with customers and company personnel.
• Regular and predictable attendance; shifts may include evenings, weekends, and holidays.

• Must be able to lift up to 50 pounds.
• Ability to talk, hear, stand, walk, use hands, reach, and perform varied physical positions.
• Work is primarily in the service area; may be exposed to loud noise, fumes, and other service conditions; involves movement around vehicles and use of power tools and test equipment.
• Frequently interacts with customers, service advisors and the service manager.

• Verbal and Written Ability: read and comprehend instructions and present information effectively.
• Math and Reasoning: basic arithmetic; apply common sense to carry out instructions and follow technical manuals.

• Servant Leadership
• Teamwork through Trust & Respect
• Integrity
• Commitment to Customer Enthusiasm
• Passion for Winning
• Accountability at All Levels
• Commitment to Continuous Improvement

This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit the link available when viewing the job.