Service Assistant

## Service Assistant Apply:
Exotic Cars of the Carolinas Charlotte:
Full time:
Posted Today:
R-83290

Exotic Cars of the Carolinas Charlotte

Location:

400 Tyvola Road, Charlotte, North Carolina 28217
** Pay:
** Starting at $18.50/hr.; dependent upon experience.
*
* Schedule:

** Monday through Friday, 8:30 AM to 5:30 PM
*
* What We Offer:

*** 100% employer-paid medical and prescription coverage (no premium cost to you)
* Dental, vision, and short- and long-term disability coverage, plus supplemental voluntary life insurance* $20,000 basic life insurance and AD&D at no cost
* 401(k) with employer match (50% of contributions up to $2,000 annually)
* Flexible Spending Accounts for medical and dependent care expenses
* Paid holidays, including a floating holiday
* Paid vacation that increases with tenure
* Paid sick time (up to 40 hours per year)
* Personal Observance Day: 8 hours off for a day of cultural, religious, or personal significance
* Employee Assistance Program at no cost, available to your entire household
* Free, unlimited financial wellness coaching through Your Money Line  
*
* Summary:

** Responsible for identifying and documenting service, maintenance, and repair service for customers.  Responsible for scheduling service to be performed.  
*
* Supervisory Responsibilities:

** This job has no direct supervisory responsibilities.  
** Essential Duties and Responsibilities*
* ** include the following:
*** Greets customers in the service drive area and assists them with the process of checking vehicle in for service.
* Assists Service Advisor by working with customer and technician to identify required maintenance.
* May advise customers on necessary and recommended services.
* May offer additional services and repairs to customers.
* Assists with moving vehicles.
* Assists customers with reviewing documentation, processing payment, and returning keys for completed services.
* Schedules appointments with customer.
* Maintains CSI at or above Company standards
* Maintains an organized, clean and safe work area
* Participates in required training
* Records all hours worked accurately in company timekeeping system
* Follows Safeguards rules and regulations.
* Demonstrates the Company’s Core Values
* Complies with Company policies and procedures
* Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
* Other duties as assigned  
*
* Qualifications:

** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.  
** Desired

Education:

****√
** High School Diploma  
** Field of Study/

Work Experience:

****√
** Automotive  
** Desired

Work Experience:

****√
** up to 3 years  
** Education/

Experience:

** Previous experience in automotive or customer service industries desired. Basic knowledge of the mechanical operations of vehicles.  Excellent interpersonal, customer service, and organizational skills.  
** Certificates and Licenses:****√
** Valid Driver’s License  
** Computer

Skills:

** Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.  
** Communication

Skills:

** Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.  
** Attendance Expectations:
** The position requires regular and predictable attendance.  Scheduled shifts may include evening hours, weekends, and holidays.  
** Physical Demands:
** While performing the duties of this Job, the employee is…