RCM Strategic Ops Analyst

Job Title

RCM Strategic Operations Analyst

Providence Anesthesiology Associates

Charlotte, NC
• Hybrid (2–3 days in office)

Full‑time

The RCM Strategic Ops Analyst supports Revenue Cycle Management operations through development and review of reporting and analytics focused on success metrics. This position uses data analytics and a deep understanding of accounts receivable to identify trends and create tools that drive decision‑making and operational efficiency. The analyst designs, runs, and monitors reports and develops standard reporting packages that track and address performance issues via KPI monitoring, accelerating enablement of strategic decision‑making by operations managers.

The role also manages multidisciplinary project implementations within the RCM department.

• Design and monitor standard reporting packages and KPIs to support Revenue Cycle Management.
• Partner with RCM Operations Managers to identify reporting and analysis gaps and implement solutions for process and revenue improvement.
Manage assigned multidisciplinary RCM projects aimed at process and/or performance improvement.
• Lead initiatives to implement workflows associated with identified process enhancements at the team or department level.
• Assist with billing revenue projections for existing and new business opportunities and income guarantee reconciliations.
• Proactively identify areas of revenue opportunity and present solution ideas for leadership discussion.
• Work closely with the BI team to determine ideal reporting solutions that meet the needs of RCM leadership.
• Analyze revenue cycle data (billing, cash applications, accounts receivable, etc.) to provide insights on trends and recommend solutions based on observed data.
• Provide guidance and support to reduce denials and adjustments by analyzing data, identifying root causes, developing solutions, and implementing action plans.
• Maintain and update current KPI scorecards for revenue cycle teams and suggest improvement areas to managers and AVP.
• Monitor trends in accounts receivable, facility and profit center performance, payer behavior and denials, inventory aging, and vendor ROI for cost‑reduction opportunities.
• Create and deliver ad hoc reports to internal stakeholders as needed.
• Present and explain information in an accessible way to RCM team members and Physician Partners.
• Ensure compliance with all HIPAA standards.
• Perform other duties as required or assigned within the scope of responsibility.

• Bachelor’s degree in a related field is required.
• Minimum of three (3) years of experience in data analysis within healthcare revenue cycle management is strongly preferred; knowledge of anesthesia revenue cycle management is a plus.
• Proven ability to communicate effectively, orally and in writing, with internal and external audiences.
• Proficiency with Excel, Word, PowerPoint, Power Pivot, Power Query, and Power BI.
• Strong analytical skills with attention to detail and accuracy; strong problem‑solving, quantitative, and analytical abilities.
• Strong ability to plan and manage numerous processes, people, and projects simultaneously.

• Strong workplace culture with a supportive, team‑oriented environment.
• Competitive total rewards including salary, day‑1 benefits, retirement, profit sharing, life insurance, paid time off, holidays, education reimbursement, and employee recognition.

Providence Anesthesiology Associates is an equal‑opportunity employer and does not tolerate discrimination based on any protected status. PAA participates in E‑Verify.