Benefits Advisor; Mid-Level - Health & Wellness

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Benefits Advisor (Mid-Level), specializing in Health & Wellness, you will play a vital role in supporting the well-being of our employees and their families. You will be responsible for managing key benefits programs, ensuring compliance, and promoting a culture of health and wellness across USAA.

We offer a flexible work environment that requires an individual to be in the office 4 days per week.

This position can be based in one of the following locations:
San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Program and vendor management for the vision and dental plans.

• Subject matter expert for the wellness and fitness reimbursement programs.

• Oversee family building program.

• Responsible for onsite events such as the 5k across all campuses as well as the onsite biometric screenings.

• Coordinate efforts to ensure HIPAA processes and controls meet standard to include monitoring the HIPAA training audience to verify the appropriate parties receive periodic training as well as work with compliance, privacy and learning teams to ensure HIPAA training curriculum is reviewed annually.

• Applies proficient knowledge to provide guidance in the design, development, implementation, assessment and administration of benefit plans, programs, and services.

• Supports the daily management of programs, regulatory compliance, contract compliance and contracted suppliers.

• Researches and analyzes organizational trends, market data, and industry practices to identify root causes and address benefit issues to resolve efficient solutions.

• Assists with raised issues on benefit programs.

• Ensures vendors and benefit programs are integration and alignment with the Total Rewards philosophy.

• Assesses supplier performance and contracts meet appropriate service levels to employees and plan participants.

• Collaborates with the stakeholders to evaluate and modify objectives for employee benefit programs.

• Evaluates the efficiency and impact of changes for benefits programs and initiatives.

• Ensures legal compliance of regulations applying to assigned benefit programs and assesses the legal and regulatory environment that may impact current and/or future employee benefit offerings.

• Researches and analyzes changes and improvements to programs to maintain compliance with federal regulations.

• Assists with benefit projects and initiatives and serves on cross functional teams.

• Coordinates with key team members on the development and implementation of systems and processes which support benefit projects and initiatives.

• Implements the communication strategy around benefit plans, programs, and services to include open enrollment changes, pricing, plan details, and the various communication resources.

• Researches and analyzes measures to ensure costs are minimized and efficiencies are realized and analyzes financial impacts to programs to minimize financial exposure.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience in employee and retiree benefit plans, programs and services, to include health & welfare (self & fully insured programs), retirement benefits, experience in benefits supplier management, plan design, requirements development, program implementation, strategic communications, regulatory compliance, day-to-day administration and operations.

• Experience leading…