Commercial - Sr. Client Partner

Overview

Commercial - Sr. Client Partner (Payments)

The Commercial discipline is responsible for driving business growth, managing partnerships, and providing industry subject matter expertise and advisory to both clients and internal teams. This strategic and consultative team creates meaningful relationships with clients through their combined knowledge of IT services and industry trends and pain points. The Senior Client Partner role at Endava is a senior leader within the Commercial organization.

They own the relationship with the client and the delivery organisation, ensuring alignment on goals, expectations, and deliverables. This role is responsible for managing and growing key client relationships, achieving significant revenue growth, and identifying new business opportunities. The Client Partner plays a critical role in maintaining and expanding these relationships through exceptional client experiences, continuous improvement, exemplary service delivery, and strategic foresight.

This individual must possess both breadth and depth of experience across payments, including multiple payment types (e.g., merchant acquiring, card issuing, business payments, ACH, wire, instant payments) and multiple stakeholder groups (e.g., merchants, businesses, processors, financial institutions).

• Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion.
• Develop and execute strategies to achieve 20%+ (or as agreed) revenue growth within the client portfolio.
• Extensive experience, including a robust network and a strong industry reputation, within the payments industry and related verticals.
• Actively manage and develop a pipeline within accounts, aligned to a go-to-market strategy in collaboration with a Business Development Manager (BDM).
• Leverage business acumen to identify and capitalize on untapped growth opportunities within clients.
• Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities.
• Proactively leverage professional networks to generate new opportunities with existing clients.
• Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) within the client portfolio.
• Spend significant time face-to-face with clients, ensuring strong engagement and understanding of their needs.
• Accountable for revenue and profit forecasts and delivery.
• In large accounts, delegate delivery responsibilities to relevant Delivery Managers (DMs) while maintaining oversight.
• For mature accounts, iteratively explore replacement pipelines to mitigate ramp-downs.
• Ensure accurate financial forecasts, projections, and adjustments.
• Manage and mitigate risks effectively, including succession planning.
• Own P&L and meet agreed financial targets (budgets, order book, revenue, margin, and other metrics).
• Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs, including strategies for significant renewals.
• Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio.
• Focus on building industry expertise and credentials to enhance client engagement and service delivery.
• Ensure compliance with governance, business rules, and regulatory standards.
• Embed critical initiatives and processes within the client portfolio to achieve strategic objectives.
• Foster a culture of high performance and continuous improvement within the team.

• Significant professional experience in client management or a similar role.
• Proven track record of delivering 20%+ revenue growth across a client portfolio.
• Location preferred:
  Charlotte, Atlanta, or NYC metro
• Extensive experience in developing and executing client strategies that drive business growth.
• Demonstrated success in managing account P&L and achieving financial targets.
• Experience in client engagement and building senior-level client relationships.
• Proven ability to collaborate and influence across various levels of an organization.
• Experience in strategic initiatives, transformation projects, or large-scale integrations is a plus.
• Proficient in all client negotiation (investments / Master Service Agreements / thorny contract points).
• Acknowledged by clients as the primary trusted advisor and contractual authority.
• Deep expertise in client relationship management and strategic planning.
• Exceptional leadership, negotiation, and relationship management abilities.
• Strong business acumen and ability to identify and capitalize on growth opportunities.
• Excellent communication skills, both written and verbal, with the ability to engage with senior stakeholders (C-level).
• Proven ability to manage multiple priorities and work independently in a fast-paced environment.
• Advanced problem-solving and decision-making capabilities under pressure.
• In-depth understanding of industry trends, market dynamics, and financial analysis.
• Commitment to…