Account Support Manager

Account Support Manager

Account Management - 85%

• Develop working knowledge of supply chain services lines of business and products to include contract portfolio offerings, committed and aggregation programs, and strategic supplier relationships relevant to customers.
• Support account planning process and assist with development of an outcome improvement plan at each member. Ensure plans are updated monthly with identified and implemented savings and shared with account team.
• Position Premier as a strategic partner and be viewed as a trusted advisor by key member contacts. Work with account team to understand member's strategy, goals, and key performance indicators.
• Participate in strategic account planning in conjunction with Account Executive and other customer stakeholders.
• Work with account team to provide meaningful savings and financial updates for inclusion in Quarterly Business Reviews and recurring update meetings.
• Cultivate relationships with supply chain services and business lines. Generate leads for account growth to meet revenue targets.
• Maintain thorough understanding of all revenue driving and value add products and services offered to membership.
• Become proficient user of supply chain related tools, focusing on timeliness and accuracy of customer data and analytics.
• Provide ongoing support of analytics in alignment with contract roll out and members' supply chain plan.
• Manage member rostering of entities and critical customer attributes.
• Effectively manage issues with member and supplier customers to collect and document issues, probe and scale for urgency, and resolve or escalate to Account Executive and stakeholders.
• Educate customers on how to run reports, perform analysis, and identify opportunities in conjunction with client services if appropriate.

• Ensure smooth and effective operations between company and member.
• Update monitoring and tracking tools, administrative reports such as , time and expense reports.
• Represent interests of Client Management internally in various settings within and outside of business group.
• Make presentations regarding results and value as appropriate at conferences, workshops, board retreats, etc.
• Participate in cross functional teams across Premier business unit's zone operations teams as requested.
• Understand organizational structure and all product and services offerings.

• Assist with product implementation service delivery and overall project management.
• Work with implementation teams to understand project plan and work plan details.
• Work with key stakeholders to understand project requirements and expectations.
• Lead problem resolution to ensure customer expectations are met.

• Years of applicable experience - 5 or more years.
• Education - High School Diploma or GED (Required).

• Skills:
  
  Ability to prepare and present clinical and/or financial data, conduct/facilitate management level discussions, and strong knowledge of issues surrounding health systems market.
• Experience:
  
  5+ years.
• Education:
  
  Bachelor's Degree.

• Remain in a stationary position for prolonged periods of time.
• Be adaptive and change priorities quickly, meet deadlines.
• Attention to detail, operate computer programs and software.
• Ability to communicate effectively with audiences in person and in electronic formats.
• Day-to-day contact with others, making independent decisions.
• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status, disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates.