Process Excellence Specialist II

Join to apply for the Process Excellence Specialist II role at Affirm

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

As a Process Excellence Specialist II, you will be a key contributor to affirm’s Shared Services team within our Operations organization. You will help launch product and process initiatives and lead programs that coordinate cross‑functional teams to ensure operational readiness for key business changes.

• Operate as a product and process expert in business areas & pillars
• Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to drive product investments
• Monitor the effectiveness of key product work streams and make recommendations for improvement
• Hold Operations and Product accountable to key KPIs, ensuring any missed metrics are addressed with a comprehensive mitigation plan
• Work with product and engineering partners to enhance their knowledge of the current customer experiences and existing opportunities
• Maintain and utilize complex dashboards for performance insights
• Attend weekly/monthly/quarterly governance meetings with Product, Operations and Analytics
• Manage the development and implementation process of the company’s products and services
• Act as primary escalation point for Product and Engineering leads and manage/coordinate resolution of technical issues
• Plan, perform and implement process improvement initiatives utilizing Lean Six Sigma methodologies
• Organize, lead and facilitate cross‑functional project teams
• Diagram, evaluate and maintain operational processes
• Design and conduct technical user acceptance testing providing feedback and guidance to product partners to improve process performance and product quality

Responsibilities may be extended to include other areas of program management and process design; the successful candidate will need to skill‑up to have a working knowledge of these areas.

• 3+ years of experience in Program Management, Product Operations, Business Analytics or a similar function
• Certification in Six Sigma, Project Management or Design Thinking
• Experience in delivering large‑scale business changes
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership
• Experience managing and delivering successful programs, consistently meeting or exceeding timelines
• Experience using critical thinking/problem‑solving, leveraging data to articulate problems, develop recommendations, and measure performance
• Experience analyzing, documenting, and mapping operational processes through workflows
• Strong understanding of regulatory requirements in the financial services space
• SQL experience and ability to pull data from data warehouses is a plus

Base Pay Grade – F
Equity Grade – 3

Affirm focuses on a simple and transparent pay structure. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).
USA base pay range (CA, WA, NY, NJ, CT) per year: $90,000 – $110,000
.
USA base pay range (all other U.S. states) per year: $80,000 – $100,000
.

Please note that visa sponsorship is not available for this position.

Affirm is proud to be a remote‑first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. You may need to work out of an assigned office occasionally.

• Health care coverage – company pays all premiums
• Flexible Spending Wallets – generous stipends for technology, food, lifestyle, and family expenses
• Time off – competitive vacation and holiday schedules
• ESPP – employee stock purchase plan

We believe it’s on us to provide an inclusive interview experience for all, including people with disabilities. We provide reasonable accommodations during hiring.

By clicking “Submit Application,” you acknowledge reading the Global Candidate Privacy Notice and give informed consent to the collection, processing, use, and storage of your personal information.