Digital Banking Product Manager

Digital Banking Product Manager at United Bank

Job Description

The Digital Strategy Team is the primary advocate for developing and enhancing the digital customer experience at United Bank. We support multiple lines of business, Consumer and Commercial Banking, Wealth Management and Brokerage. This position supports the Digital Banking Platforms, focusing on maintaining the administrative platform for Online and Mobile Banking applications.

• Bring the digital strategy to life for consumers and commercial clients.
• Serve as the vanguard for the bank's evolving channel experiences to enable customers to manage their finances, plan and budget for the future.
• Develop proposals for further development of the organization and business process to support the business strategy.
• Manage administrative platforms for online and mobile banking, including Money Movement, Bill Pay, Zelle, Transfers, Alerts, and Mobile Deposits.
• Coordinate customer communications for existing and new feature/functionality.
• Contribute to and manage multiple initiatives simultaneously.
• Manage individual initiatives, including project management, team communication, and leadership communications.
• Maintain measurement plans in a result‑driven culture.
• Collaborate, lead, and deliver complex initiatives across the organization.
• Work with and direct external agencies and vendor management, including creative oversight, digital experience, and budgets.
• Other projects and duties as assigned.

• Bachelor’s degree in a relevant field (Master’s degree highly desired).
• 8‑10 years of experience in digital commerce strategies, technology digital marketing, agency management, and Fin Tech partnerships.
• 8‑10 years of experience in a Retail/Commercial banking leadership role with financial institutions or equivalent consulting role.
• Ability to work independently and as part of a team, managing time and resources to meet deadlines.
• Strong perspective on great digital consumer and/or enterprise experiences across multiple form factors.
• Ability to interpret customer and business needs and translate them into requirements.
• Demonstrated ability to communicate broadly and in detail with various audiences.
• Proficiency in Microsoft Office products.
• Ability to travel up to 20%.

• Industry proficiency
• Effective communication and presentation skills
• Creativity
• Collaboration

At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

• Mid‑Senior level

• Full‑time

• Product Management and Marketing