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Senior Business Analyst – Telecom & IVR Solutions

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: Purple Drive LLC
Full Time position
Listed on 2026-01-01
Job specializations:
  • Business
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A telecommunications solutions provider is seeking a Senior Business Analyst to enhance telecom and IVR systems. The role requires a minimum of 8 years of business analysis experience, particularly with telecom solutions and conversational AI. Candidates must demonstrate expertise in stakeholder collaboration, documentation, and IVR system optimization. This position is contract-based and onsite in Charlotte, NC, offering a dynamic environment to improve customer experience through innovative solutions.
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Position Requirements
10+ Years work experience
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