Operations Team Member

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About Gateway Services Inc.

Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them. Gateway has proudly achieved the Great Place To Work Certification™ in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction.

Join our team and experience the rewarding environment that has earned us this prestigious recognition.

Pay Rate: $19/hr

Work Hours: Monday - Friday 10 am - 6:30 pm

Location: Agape Pet Services - Charlotte, NC

Hours: 40 hrs per week (OT required based on business need)

The Operations Team Member reports to the Operations Care Center Manager and is responsible for operating the retort, creating and packaging paw prints, engraving plaques and memorial items, and processing and packaging cremated remains.

• Operate the retort, create and package paw prints, engrave plaques and memorial items, perform quality control, and process and package cremated remains.
• Maintain daily cremation goals, producing cremains with compassion and excellence.
• Monitor equipment and submit maintenance requests as needed.
• Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.
• Clean and maintain cremation equipment such as bone grinding machines.
• Follow safety procedures to protect against hazardous materials or dust particles.
• Other duties as assigned.

• High school diploma or equivalent.
• Minimum 12 months experience in a service industry.
• Valid Driver’s License may be required.

• Passion for pets – caring, patient, kind, and empathetic.
• Customer focus – prioritize quality, safety, and ethics.
• Problem solving – developing solutions and quick thinking.
• Proven team player who is flexible and adaptable.
• Energetic, self‑motivated, and results oriented.
• Good verbal communication skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to build and maintain relationships with other industry professionals and pet parents; able to work independently or as part of a team.
• Committed to working in a safe environment, e.g., OSHA compliance.
• Strong attention to detail.

• Regular bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion.
• Regular lifting/moving 100+ lbs.
• Regular exposure to elevated noise levels.
• Regular exposure to elevated heat levels.
• Regular handling of deceased pets.

The People:
You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with!

• People First
• Exceed Expectations
• Honesty, Integrity, Trust
• Be Passionate and Caring
• Continuously Improve

• Generous salary and benefits package includes:
• 3 national medical plans that pay 100% after the members’ deductible and copays.
• 2 national dental plans that cover many services at no cost to the plan members.
• National vision plan.
• Company paid Life/ AD&D and LTD for all full‑time employees.
• Chance to purchase additional Life/AD&D coverage at discounted rates.
• Critical Illness, Accident and Pet insurance offered as an employee’s choice.
• Tax savings account: HSA, Health and Dependent Care FSAs.
• 401(k) retirement plan.
• Potential for career growth.
• Employee Assistance Program.
• Paid holidays & time off.
• A sense of community.
• Great Hearts & Minds Scholarship Program.
• Gateway Tuition Reimbursement Program.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self‑expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.

• Seniority level
  :
  Entry level
• Employment type
  :
  Full‑time
• Job function
  :
  Management and Manufacturing
• Industry
  :
  Veterinary Services