AR Analyst

1 day ago Be among the first 25 applicants

Location: Charlotte, North Carolina connecting Airport 28277 (ONSITE)

Duration: 26 Weeks, contract with potential of conversion or extension

Shift Details: Monday - Friday; 7:00 am - 4:00 pm or 8:00 am - 5:00 pm (flexible; In Office)

Pay Rate: $21.63/hr

Bilingual is a plus. Strong Excel skills (VLOOKUP), analytical, problem solving, and reconciliation. Strong organizational and communication skills.

General description:

Responsible for the daily monitoring, cash and collection management of a dedicated portfolio of customers. Improve the overall status of customer accounts by communicating with internal and external customers to increase cash flow and reduce risk by resolving root cause issues impacting customer payment.

• Review assigned customer accounts, send statements to customers, and establish collaborative communication.
• Resolve and manage outstanding invoices and delinquent accounts.
• Work directly with customers to negotiate payment terms consistent with company practices.
• Interact with sales support, customer service, and accounts receivable to reconcile accounts.
• Serve as the escalation point for customer payment disputes and make recommendations for write‑offs, account adjustments and reconciliations.
• Audit and analyze aging reports, track collection efforts, and may initiate outside collection approach for unresolved delinquent accounts.
• Resolve and collect overdue account balances and payment discrepancies through research, communication, and follow‑up with customers and/or sales teams.
• Partner with leadership to recommend account management strategies.
• Research invoices for billing accuracy; audit and collaborate with internal business partners to correct disputed invoices.
• Determine root cause of disputes, report process deficiencies and recommend & execute needed improvements.
• Respond to customer inquiries in a timely manner; maintain departmental productivity goals.
• Maintain customer contacts in collections tool.
• Research, validate, and submit customer refunds, internal write‑off requests, cash application offset requests.
• Properly document all collection activity in the AR system.

• Minimum required education:
  High school diploma or GED.
• Minimum required experience: 1‑year related experience in freight transportation, logistics, or accounting; 1–3 years billing, commercial AR experience, or cash applications.
• Bachelor’s degree or equivalent related work or military experience.
• Solid ability to interpret contracts and research data to determine root cause of issues.
• Advanced computer skills with an emphasis on Microsoft Office (Excel).
• Excellent organizational and multitasking skills to meet company and departmental goals.
• Excellent verbal and written communication skills, including professional appearance, demeanor, phone etiquette, and vocabulary.

• Analytical
  
  Skills:
  
  Identify and resolve problems; demonstrate attention to detail; strong math aptitude; identify opportunities to increase accuracy and optimize resources; produce unambiguous, comprehensive, and accurate interpretations.
• Communication
  
  Skills:
  
  Write clearly and informatively; edit for spelling and grammar; present organized and thorough information; excellent negotiation skills شدت.UNCT; adapt communication style to new work structures.

• Provide timely and professional support to all internal/external customers and vendors.
• Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure accurate and efficient completion within time frames.

• Self‑motivated.
• Team‑oriented; consult with team members and management as needed.
• Works with minimal supervision.
• Establishes and maintains effective, collaborative work relationships internally and externally.
• Maintains strict confidentiality.

• Basic knowledge of Windows applications and MS Office programs such as Project, Word, Excel, .
• Accurately input information into and retrieve from computer.
• Quickly learn and achieve proficiency in new software applications as needed.
• Demonstrate ability to create complex formulas in Excel; create queries in company software applications.

• Thorough knowledge of internal company software applications applicable to position/business unit.
• Act as subject matter expert and provide training, troubleshooting, and other support for software applications managed by business unit.
• Understand and be familiar with widely known and emerging tools, technologies, and social applications.

Entry level

Contract

Accounting/Auditing and Finance

Freight and Package Transportation, Transportation, Logistics, Supply Chain and Storage