Professional, Facilities Management

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** Assistant Facility Manager – JLL**  ##
** What this job involves:
** The Assistant Facility Manager (AFM) serves as a key collaborative partner within the infrastructure/Operations Team, delivering world-class operational service to the Belk account. In this pivotal role, you'll provide dedicated support to the Facility Manager while serving as the primary Planner/Scheduler for maintenance activities across 100+ retail locations in your assigned region. This position combines strategic planning, vendor coordination, and hands-on operational support to ensure seamless facility operations and first-class customer experiences.

You'll work independently with minimal day-to-day supervision, orchestrating maintenance workflows, managing work order systems, and serving as a critical liaison between service providers, the FM team, and client stakeholders. If you're a highly organized communicator with strong facility management acumen and the ability to balance multiple priorities in a fast-paced retail environment, this role offers an excellent opportunity to make meaningful impact on a large-scale operation.  

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** What your day-to-day will look like:
*** Review and prioritize incoming work requests, create and manage work orders in Corrigo CMMS, and ensure all activities are properly planned, estimated, and scheduled for optimal resource utilization across 100+ locations
* Conduct daily work order reviews to monitor performance metrics, verify completion notes are accurately documented, route discretionary spend requests appropriately, and escalate unresolved issues to maintain superior customer experience
* Coordinate with service providers, contractors, and vendors to schedule maintenance activities within approved downtime windows, ensuring all operational safety requirements and client needs are met efficiently
* Lead monthly conference calls with Business Partners to review vendor performance, discuss account updates, address issues, share safety moments, and provide training as needed
* Assist the Facility Manager in monitoring and achieving site KPIs and SLAs, analyzing customer feedback, developing corrective action plans, and implementing continuous quality improvement practices
* Generate and deliver monthly/quarterly reports, discretionary spend summaries, and preventative maintenance program updates to support data-driven business decisions and transparent client communication
* Serve as secondary point of contact for after-hours and weekend emergency support on a rotating schedule, working closely with the 24/7 call center to ensure rapid response to critical facility needs  ##
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* Required Qualifications:

*** Proven experience in Facility Management with hands-on knowledge of CMMS/Work Order applications (preferably Corrigo or similar platforms)
* Strong administrative and organizational skills with demonstrated ability to work independently without direct day-to-day supervision in a multi-site environment
* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) with ability to create reports and analyze data
* Excellent written and verbal communication skills with proven ability to interact professionally with clients, vendors, and internal stakeholders in a service-delivery environment
* Understanding of Capital and Expense financial planning, budget management, and vendor management practices
* Critical thinking abilities with strategic planning skills to prioritize competing demands and develop effective solutions in dynamic retail operations
* Willingness and availability to work flexible hours, including after-hours and weekend emergency support on a rotating schedule  ##
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* Preferred Qualifications:

*** Project Management experience or certification (PMP,…