Project Manager, Operations Management, Business Analyst

We are seeking a detail-oriented Project Manager I / Program Operations professional to support partner onboarding, operational programs, reporting, and cross-functional initiatives within a fast-paced technology environment.

This role will serve as a key liaison between internal teams and external partners, helping drive initiatives from planning through execution while ensuring data accuracy, operational efficiency, and timely issue resolution.

Location: Charlotte, NC

Work Model: Hybrid – 3 days onsite / 2 days remote

Duration: 12-Month Contract

• Manage end-to-end partner onboarding and implementation activities.
• Coordinate with cross-functional teams to deliver business and operational initiatives.
• Serve as a primary point of contact for partners during implementations, escalations, and ongoing service requests.
• Analyze operational and partner data to identify discrepancies, trends, and data-quality issues.
• Drive root-cause analysis and resolution of business and revenue-impacting issues.
• Maintain accurate partner-facing content and ensure adherence to established processes and compliance requirements.
• Develop and maintain project documentation, requirements, SOPs, and process documentation.
• Identify opportunities to improve and automate recurring operational processes.
• Build and maintain reporting to improve operational visibility, accuracy, and efficiency.
• Communicate technical and operational requirements clearly to both technical and non-technical stakeholders.

• Bachelor’s degree in Business, Finance, Economics, or a related field.
• 3–6 years of relevant experience in project/program management, business operations, analytics, finance, implementation, or a similar field.
• Strong experience with Excel and Google Workspace
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• Strong analytical and problem-solving skills.
• Experience working with established processes, SOPs, and playbooks.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Experience using AI tools to improve productivity, documentation, and problem-solving.
• Ability to work effectively with cross-functional teams and external partners.

• Experience in fintech, financial services, internet technology, or high-growth environments
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• Experience with partner operations, partner onboarding, or implementation
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• Experience with Salesforce or CRM platforms
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• Experience with data reporting, data validation, and data integrity.
• Experience with root-cause analysis and issue remediation.
• Experience working in regulated or SOX-compliant environments
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• Comfortable communicating directly with clients, partners, and senior stakeholders.