Associate Director & Expense Job Charlotte area,North Carolina USA,Business

Major Responsibilities:

Oversee the daily operations of the travel, business expense, and travel and procurement cards, ensuring all financial transactions are processed accurately and timely. This includes all aspects of the travel process including providing appropriate technology allowing for request, approval, capture of receipts, expense management, and duty of care to relationships with travel management partners who assist travelers.
Serve as the primary interface between the company and the travel-related partners, emerging technology, changes in the program and any other projects.
Develop and implement travel and expense policies and procedures, ensuring compliance with company guidelines and regulatory requirements. Update and manage training materials, policy and procedures, and communications to establish consistency and best practices.
Knowledge, expertise, and direct experience in all aspects of travel management and processing including but not limited to IRS rules around reporting and taxation, duty of care in an environment with a mix of domestic and international travel, sustainability, risk management, and mitigation related to travel services.
Negotiate contracts with travel partners and service providers to ensure cost-effective travel arrangements. Partners with Strategic Sourcing to negotiate supplier contracts with travel providers to drive cost effective and efficient travel.
Monitor and analyze travel and expense data, identifying trends and areas for improvement. Manages metrics, KPIs and oversight of performance within each measurement and takes action as needed.
Maintain superior customer service. Develop programs to enhance customer service and maintain constant communication with end-users and suppliers to make certain that department is delivering on this value.
Collaborate with internal stakeholders to develop programs that foster the training of end-users (expense reports and card reconciliations) on the Enterprise ERP system(s). Work with teammates to routinely evaluate opportunities for training and provide a program for training with end-users. Ensure that end-users have the knowledge to enter expense reports accurately and efficiently.
Develop and implement strategies to optimize travel and expense management, reducing costs and improving efficiency. Stay up to date with the latest trends and best practices in travel and expense management.
Partner with technology team to configure and update the system as needed. Provides continuous analysis and development of technology and systems in area of travel and expense reimbursement. Recommends and implements travel system configuration changes to audit rules, expense types, etc. to assist in policy compliance and process efficiency.
Assist in the resolution of any audit findings related to the Travel & Business Expense system and processes.
Supports regional entities in their management of travel functions including providing subject matter expertise with regard to innovation, cost reduction and efficiency improvements and assisting in the evaluation and implementation of various products and services under the Enterprise.
Provides concierge services to senior and executive management including auditing of all CEO and CEO Cabinet expenses.
Analyzes reports inclusive of spend, volume trends, and exception reporting, budgeting, and forecasting in online travel and expense system.

Education Required:

Bachelor’s degree in business administration, Finance, Accounting, Supply Chain, Data Analytics, or related field or 7+ years of direct relevant work experience in Accounts Payable or Travel and Business Expense including a minimum of two years supervisory experience will be considered in lieu of degree.

Work Experience

Req…