Manager Retail Operations

The Manager of Retail Operations is responsible for overseeing the strategic retail planning process. The incumbent provides expertise and knowledge of development and implementation for large project processes and implementing the strategic direction to move retail initiatives forward.

• Develop and execute the strategic plan to achieve sales targets and expand our customer base.
• Identify priority initiatives required to execute the organization’s retail strategy.
• Develop and implement the corporate retail strategic planning process by engaging with key stakeholders.
• Coordinate the development of processes including strategic plan, capital plan, annual budget, annual product and innovation road map, and investment allocation.
• Collaborate with stakeholders and participate with new product development.
• Manage the implementation of projects including organization-wide improvement efforts.
• Manage an enterprise-wide, balanced scorecard to help leaders understand progress against the corporate strategy that includes analysis of trends and recommending actions to leadership.
• Drive alignment between sales, service, marketing and partner organizations.
• Identify key metrics of success and provide expert analysis, information and recommendations
• Develop statistical and trending reporting.
• Analyze multiple data sources to create new business strategies and solve existing business hurdles.
• Identify high-value areas for inquiry and identify and measure correlations
• Prepare reporting data for the purpose of ranking, benchmarking and strategic analysis.
• Constant and consistent use of independent discretion over matters of significance.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's Degree in Business or at least 5 years' of experience in related field
• Previous experience as a sales operations executive, sales and marketing director
• Ability to communicate, present and influence all levels of the organization, including executive and C-level
• Proven ability to create and execute sales processes
• Proven ability to articulate the distinct aspects of products and services
• Demonstrable experience as head of sales, developing client-focused, differentiated and achievable solutions

Hotwire Communications has paved the way in fiber optic telecommunications for over two decades, offering our partners high-speed internet, cable, phone, and security service. As we expand nationwide, we are looking for innovators who are passionate about technology and serving their community. And since our employees care about their work, we make sure we take care of them with:

• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays
• Hotwire Service Discounts

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Equal Opportunity Employer
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