Project Management Operations Director

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We are seeking an exceptional PMO Lead to serve as the strategic integrator and operational catalyst for a key PDS client account. This senior account-facing leader is responsible for the overall effectiveness of the PDS PMO, operating at two levels simultaneously: leading the bigger-picture agenda of playbook ownership, onboarding, training, governance, special initiatives, and client engagement, while staying close enough to understand team efficiencies, workload pinch points, and operational risk.

The role sits above a tactical Operations Manager who manages Project Coordinators, requiring someone who can architect scalable PMO frameworks while maintaining the operational credibility to step in, solve problems, and drive execution when needed.

The PMO Lead functions as the central connector across all account disciplines-bringing together finance, business intelligence, sourcing, human resources, risk management, communications, and facilities management into a cohesive delivery ecosystem. You'll be the person who sees problems before they become crises, assembles the right teams, drives solution development, and holds everyone accountable to execution. Success requires understanding not just what your team does, but how they work, where the friction points exist, and how to eliminate inefficiencies while building capability and maintaining the altitude to lead account-wide governance and continuous improvement.

Drive PMO strategy and operating model evolution for the account, ensuring delivery practices scale with client needs and organizational growth. Serve as the integrator who connects disparate account functions into unified delivery-burning l down silos, facilitating cross-functional collaboration, and ensuring teams understand how their work connects to broader account objectives. Lead client-facing governance discussions with executive presence, translating complex operational realities into clear, actionable insights that drive decision-making and build client confidence.

Recommend and collaborate with senior management to resolve strategic issues that affect delivery performance and client satisfaction. Administer business unit policies that directly affect employees and recommend policy changes for the work group or wider team, exercising judgment and discretion on issues of importance to account success.

Identify operational challenges before they escalated, rapidly assemble the right stakeholders, facilitate ideation sessions, and drive development of concrete action plans. Hold teams accountable to execution without micromanaging-knowing when to step back and when to step in. Build a culture where problems surface early and teams respond with urgency and ownership. Frequently work on issues where analysis of situations or data requires review of relevant factors across multiple work groups.

Identify issues, gather facts, and resolve operational problems by exercising judgment within defined procedures and policies to determine appropriate action. When critical situations demand it, roll up your sleeves and get directly involved in execution, demonstrating that leadership means doing what's needed to ensure success.

Serve as the subject matter expert for TRIRIGA, partnering with the client to develop and execute complex workflows that improve operational efficiency and service delivery. Understand the system architecture deeply enough to identify opportunities for optimization, guide configuration decisions, and troubleshoot sophisticated challenges. Support the client in maximizing platform value through strategic workflow design that aligns technology capability with business process requirements.

Apply advanced knowledge of specific professional disciplines to manage significantly complex technical tasks…