Senior Process Design Lead

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description We are seeking an experienced and highly motivated Senior Process Design Lead to support process design, optimization, and implementation efforts across the Sales, Credit & Servicing Center of Excellence. This role will focus on driving business process transformation and operational excellence across key platforms including Salesforce, nCino, Zafin and Precision Lender. The role will collaborate across business lines and functional areas to assess current-state processes, design future-state, influence best practices and recommend innovative solutions that improve efficiency, scalability and user experience.

The ideal candidate will possess strong problem-solving and critical-thinking skills, exceptional communication abilities, and a proven track record of building partnerships and driving outcomes in a fast-paced, highly collaborative environment.

Key Responsibilities:

Analyze and document processes using industry-standard methodologies

Develop future-state process models to enhance efficiency and effectiveness

Partner with stakeholders to optimize efficiencies and align processes to strategic objectives

Gather requirements from business lines ensuring process changes align to business needs

Translate business requirements into actionable process improvements

Support platform enhancements that impact process execution and partner closely with product owners to drive delivery

Gather feedback and iterate processes based on user experience

Ensure processes align with regulatory, compliance and industry best practices

Recommend and drive continuous improvements to optimize efficiency

Build strong relationships with key partners to align on expectations and resolve conflicts

Basic Qualifications:

Typically has six or more years of related work experience

Preferred

Skills and Experience:

Salesforce and nCino knowledge preferred

Expert knowledge of assigned business line or functional area Demonstrated management and leadership skills

Excellent communication, organizational and problem-solving skills

Advanced knowledge of project management

Excellent verbal and written communication skills

Bachelor's degree, or equivalent work experience
** The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
** If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

Healthcare (medical, dental, vision)
Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave
401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities

Adoption assistance

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