Customer Success Partner

We are seeking a detail-oriented and customer-focused professional to support commercial operations, contract management, pricing, and customer account activities within a fast-paced logistics environment. This role partners closely with customers, sales teams, product teams, and internal stakeholders to ensure pricing accuracy, contract compliance, and a seamless customer experience. The ideal candidate combines strong analytical skills, commercial acumen, and a passion for delivering high-quality service while managing multiple priorities effectively.

We are seeking a detail-oriented and customer-focused professional to support commercial operations, contract management, pricing, and customer account activities within a fast-paced logistics environment. This role partners closely with customers, sales teams, product teams, and internal stakeholders to ensure pricing accuracy, contract compliance, and a seamless customer experience. The ideal candidate combines strong analytical skills, commercial acumen, and a passion for delivering high-quality service while managing multiple priorities effectively.

• Responsible for providing price quotes to customers and ensuring the agreed prices and terms are correctly updated in the contract management system.
• Responsible for the accuracy of invoices sent to customers.
• Close collaboration with customers and various departments including Ocean and LNS Product management, off shored shared service centers (GSC), Client Managers, and Accounts Receivable.
• Quote customers, utilizing company processes, policies, and standards.
• Ensure that contract agreements are correctly executed and updated in a timely manner and maintained in the contract system utilizing company processes, policies, and standards.
• Collaboration with Client Managers, proactively conduct contract renewal planning meetings to identify client contract requirements, establish an action plan to execute on them for the purpose of delivering the customer a complete, and correct contract on time.
• Engage with the necessary stakeholders who have a part in price decisions such as Legal or Regulatory requirements, contract standards, and operational cost for extraordinary services.
• Meet deadlines and communicate on an ongoing basis with internal stakeholders.
• Review contractual performance of both parties to ensure compliance with terms to identify conflicts or changes requiring resolution.
• Assist with Monthly/Quarterly Business Review preparation and presentations.
• Lead commercial functions and negotiations for Ocean offers.
• Cross-sell Ocean+ products
• Manage Ocean opportunities end-to-end while maintaining strong Salesforce hygiene.

• Strong business acumen and commercial mindset
• Stakeholder management and relationship building
• Ability to clearly and concisely articulate detailed instructions
• Strong attention to detail
• Process execution compliance
• Team player and proved ability to work independently, prioritize and work under pressure
• Excellent interpersonal and communication skills (verbal, written, and presentation), including tailoring messaging for different audiences
• Ability to build good working relationships (internal and external)
• Strong work ethic and takes initiative to identify what needs to be done.
• Strong organizational and time management skills: multitasking and prioritizing, efficiently meeting deadlines etc.
• Experience supporting Clients and Sales teams in the transport and logistics industry, including manager contract conflicts and issue resolution, addressing service pricing/cost inquiries, creating service price/cost quotes, review and reference sales contract term and pricing
• Experience using web-based software
• Able to create and modify documents in MS Word
• Able to export data in Excel, sort and filter data
• Create and modify spreadsheets, use basic formulas and pivot tables

• High School Diploma or equivalent required;
  Advanced or Bachelor’s Degree in logistics/supply chain related fields preferred.
• At least 2 years of work experience
• Industry experience in any of the following: supply chain, ocean carrier, transportation logistics, and shipping logistics is highly preferred.
• Experience using a CRM, especially Salesforce.
• Must be proficient in MS Office programs (Excel, Word, Outlook, PowerPoint)

Full Time, onsite

Charlotte, NC

$55,000 - $65,000 annually*

• The above stated pay range is the anticipated starting salary range for the position. The…